What is the Zwivio Dispatch Network?
A short introduction for home service businesses considering Zwivio. Learn why Zwivio is not a lead marketplace or contractor directory.
FOR SERVICE PROS
Home-service jobs by text — without the shared-lead race.
Receive matched offers by text. Review the details, accept only when it fits, and pay only after the job is officially assigned.
Wisconsin-built. Based in Wauwatosa.
Pay only when a job is officially assigned to your business
Field operations and customer updates at no extra cost
No contract. No monthly fee. No charge to review or decline offers.
Zwivio Dispatch
Active
New Offer
Milwaukee, WI 53202 · No heat
Drive est: 12 min, 5.8 mi
Reply Y1 or view details:
zwivio.com/offer/...
Y1
Assigned
You are officially assigned.
Homeowner notified of 4–6 hr arrival window.
Serving Southeast Wisconsin.
Why homeowners use Zwivio
Better dispatch for your business and homeowners
By joining Zwivio, you help create a better dispatch experience for your business and for local homeowners.
- No call storm from multiple businesses
- Contact details stay private until the request is assigned to a pro
- Scheduled requests are matched around the homeowner's availability
- Homeowners don't have to call around. Zwivio contacts the right pros to see who can help.
What happens next
What happens after you join
Choose your coverage
Trades, request types, and service area
Finish your setup
Complete your business information
Go On-Call
Accept only the work that fits
Not a service business?
Share Zwivio and earn $30.
Create a free homeowner account, get your referral link, and share it anywhere. When a local service business joins through your link and gets ready to take jobs, you earn $30.
Terms and qualifying requirements apply.
Trades Zwivio supports
Zwivio supports home service businesses across heating and cooling, plumbing, electrical, landscaping, roofing, pest control, water heater, drain and sewer, appliance repair, garage door, handyman, painting, cleaning, and water damage restoration. Dispatch participation depends on your service category, configured request types, and market availability.
See supported service categories
Free to join. No charge to review offers.
Service businesses across supported trades can join the network for free. Review matched offers at no charge and accept only when the job fits your schedule, coverage, and availability.
Comfort & mechanical
Heating, cooling, water heaters, appliances
Plumbing & water
Plumbing, drains, sewer, restoration
Power & access
Electrical, garage doors, handyman
Home & property
Roofing, landscaping, painting, pest, cleaning
Watch the videos
How Job Offers Work
See how a homeowner request becomes a text offer, how your business responds, when approval may be needed, and when the platform fee applies.
The four things that shape your offers
Offer priority is shaped by readiness, capacity, location, and reliability.
Go On-Call
Turn On-Call on when someone can actually respond. Use capacity controls when your day changes so urgent requests reach pros who are ready.
Set capacity
Mark yourself open, full for today, unsure, or available only inside selected windows so dispatch reflects the work your team can actually take.
Share location
Text your current zip or city so we can offer work that is actually close: less windshield time, better fit.
No background tracking. Only your last shared location.
Reliability
Prompt replies, honoring commitments, and showing up as promised build trust and affect how soon you are considered for suitable work.
What service businesses can expect today
What Zwivio commits to from day one. Field Console gives your business visibility into offers, outcomes, assigned jobs, wallet activity, and Performance & ROI history.
No shared-lead blast
Offers are routed in a controlled way, not sent to everyone at once. You get individual matching, not a race.
Homeowner approval
For work that requires it, the homeowner approves before the job is assigned and you are charged.
Know the drive before you accept
Offers can show estimated drive time and miles before you commit, so you can decide whether the job fits your route, schedule, and workload.
Assignment fees only after assignment
You are not charged to receive, review, or decline an offer. The platform dispatch fee applies only when a job is officially assigned to your business under the rules for that request type.
What businesses usually want to know first
A quick read before you go deeper.
Not a shared-lead blast
Zwivio does not sell the same dispatch-style request broadly for multiple providers to chase at once.
Pay only on official assignment
Receiving an offer is not a charge event. You are charged only when a job is officially assigned under the rules for that request type.
Contact transfer follows the process
Do not treat an offer or pending-approval acceptance as final assignment. Contact transfer follows the assignment process for that request type.
No guaranteed volume
Zwivio does not guarantee fixed work volume, provider order, or that the first provider to respond will be assigned.
Built to protect your upside.
Zwivio routes real dispatch requests without turning your business into a public bid listing or taking a percentage of your final invoice.
You own the customer relationship
Once a job is officially assigned, the homeowner relationship for that job is between your business and the homeowner.
Your invoice stays yours
Zwivio does not take a percentage of the final ticket. If a repair turns into replacement work or a maintenance plan, that upside belongs to your business.
Not a cheapest-bid marketplace
Homeowners do not browse a public business directory and pick the lowest price. Zwivio uses governed dispatch based on fit, availability, timing, and reliability.
No monthly lock-in
Zwivio does not charge a monthly subscription or long-term membership fee. You pay only under the applicable assignment or quote rules.
Explore the Network
Deep-dives and essential guides for Zwivio service pros.
Apply to Join →
Start your verification process today.
Run jobs by text →
See the text flow from offer to assignment.
Service Area →
View our Wisconsin coverage maps.
Why Zwivio →
How we differ from pay-per-lead sites.
Field Console →
Your dispatch hub: offers, outcomes, assigned work, wallet activity, and Performance & ROI.
Request a Walkthrough →
Ask the team for a short intro call before you apply.
How Zwivio works
From text offer to dispatch
Matched to you, not blasted
Each request reaches nearby verified pros through governed routing: fit, proximity, and how you run your work, not open lead lists. When you are On-Call and the job is a sensible match, you may see offers for Emergency, Urgent (24h), or Scheduled work.
Pro tip: keep your location updated (zip/city) so offers stay geographically realistic.
Review the offer & accept (no charge yet)
Review request type, job area, service window, drive estimate when available, and platform fee. Choose your arrival option and accept. No money is held or charged at this stage.
Homeowner confirmation when required
Some jobs assign as soon as you accept. When the homeowner must approve, the job is held for you while the homeowner confirms; if they do not confirm, you are not assigned and you are not charged.
Official assignment & charge
When the match is final, the job is officially assigned to you. Only then is the platform dispatch fee charged, never before.
Full disclosure
After the charge clears, the homeowner’s full contact info and address are revealed. You get a text so you can line up the truck.
Consistency over time
Strong response and completion patterns strengthen your reliability tier over time. Elite service businesses are typically considered earlier for suitable matched work.
This diagram shows how dispatch offers move from dispatch status setup and offer receipt through assignment, homeowner approval when required, contact release, and job completion.
Reliability: how priority takes shape
Starter
Getting started
Trusted
Proven track record
Elite
Priority consideration on matched work
Strengthens your standing
- Responding quickly to offers
- Showing up within the chosen window
- Completing jobs without last-minute changes
- Keeping On-Call accurate
- Keeping your location updated when you move
Works against your standing
- Ignoring offers
- Late cancellations
- Going On-Call when you're not actually available
- Repeated slow responses
Where you stand affects when and how often suitable work comes your way. How we measure reliability →
Resources & Support
Have more questions? See the full FAQ →
For how routing, assignment, and fees fit together at a platform level, read What is Zwivio (for service businesses) and the business model.
See also: How we protect you, what an offer looks like, and try a demo offer text.
Explore the Resources hub.