Find the right fit
for your situation.
Zwivio handles four types of HVAC requests. Choosing the right one helps us move your request the right way, whether you need help now, today, later, or want to compare quotes. If you are unsure, the intake flow will guide you.
Emergency Service
EMERGENCYWhen to use
Your system has completely failed and conditions are dangerous or rapidly worsening. Examples:
- No heat in winter (especially overnight or with young children or elderly in the home)
- No AC during an extreme heat warning
- Active refrigerant leak or carbon monoxide concern
- System failure that poses an immediate safety risk
We start with the best-fit available contractor first. If they cannot take it, we keep the request moving to other qualified contractors until help is confirmed. When availability is strong, confirmation can happen quickly, but timing still depends on real-time coverage.
Key fact:Emergency contractors may be available at many hours, including overnight, depending on your address and current availability. Expect after-hours rates from your contractor. Zwivio does not set what contractors charge for their work.
Urgent (24h)
URGENTWhen to use
Your system is running but struggling, and waiting more than 24 hours isn't realistic. Examples:
- AC is cooling poorly during a hot week
- Furnace is cycling on and off inconsistently
- Strange noises or smells that are getting worse
- A repair you've been putting off that can't wait a week
Urgent requests are moved quickly, but not with the same immediate priority as emergency outages. We start with a qualified contractor who looks like a good fit and keep the request moving if timing or availability does not work out. Depending on the situation, we may confirm the contractor right away or pause briefly for your approval. You will get text updates as timing becomes clear.
Key fact:Urgent (24h) is for situations that are urgent but not dangerous. If you have an active safety concern, use Emergency Service instead.
Scheduled Service
SCHEDULEDWhen to use
You want to book a specific service window in advance. No urgency. Examples:
- Annual furnace or AC tune-up
- Seasonal maintenance before winter or summer
- A non-urgent repair you've identified
- A follow-up visit after a previous repair
You choose a service window. We route your request to one qualified contractor who can meet that window, exclusively. You confirm the assignment before it's official. Your contractor knows exactly when to show up.
Key fact:Scheduled jobs require your explicit confirmation before assignment is finalized. You are in control of the timing.
Get Quotes
QUOTEWhen to use
You're planning a larger project and want to compare contractors before committing. Examples:
- Full system replacement (furnace, AC, heat pump)
- Major installation or upgrade
- Any job where you want more than one opinion before deciding
You set how many contractor quotes you want (between 2 and 4). Contractors express interest. You review and approve which ones get your contact information. Zwivio is free for homeowners: you choose who to connect with, and you pay whichever contractor you hire for the work they perform.
Key fact:Quote jobs are not exclusive. Multiple contractors may be approved. This is the only Zwivio service type where more than one contractor is involved.
Not sure which to pick?
When in doubt, our intake flow will guide you to the right service type.