What a Zwivio offer looks like
No charge to review or decline an offer. Platform fee applies only when a job is officially assigned.
EMERGENCY
Fastest response required. Short priority window may apply
- Offer reference: Your job ID. Include this number in any text reply.
- Job type & urgency: The service trade and urgency level.
- Priority access banner: Your exclusive window. After this, other service businesses may be contacted.
- Drive estimate: Estimated drive time and miles to the job area, shown when available, so you can judge whether the offer fits your route before accepting.
- Job area (city, state, ZIP): Where the job is located.
- Service window: For this HVAC Emergency example, typically a 2–8 hour window. Your arrival must fit the window shown on the offer.
- Equipment: What system needs service.
- Arrival window picks: Tap one to commit your ETA. If your timing fits and the request type allows it, assignment can finalize quickly; in other cases, a homeowner confirmation step may be required before the job is officially assigned.
- Accept / Decline: Replying by text works too. No need to open this page.
Fee note: The Zwivio platform fee applies only when the job is officially assigned under the rules for that request type. You are not charged for offers you do not win.
Emergency jobs usually have the shortest response window. Some request types may include a short exclusive window before outreach broadens to additional qualified businesses. You do not need to scroll through the full page to accept. Pick your arrival window and hit Accept. If you cannot take the job, decline quickly so the next pro can move.
URGENT (24H)
Respond quickly. No exclusive window
- Service:
- HVAC
- Requested service:
- Boiler / Radiant Heat
- Request type:
- Urgent
- Offer reference: Your job ID. Include this number in any text reply.
- Service, requested service, and request type: The trade, the homeowner's requested specialty when present, and how the job should be handled (for example Urgent).
- Respond quickly banner: No exclusive window; outreach follows a governed process. Fast replies help.
- Drive estimate: Estimated drive time and miles to the job area, shown when available, so you can judge whether the offer fits your route before accepting.
- Job area (city, state, ZIP): Where the job is located.
- Service window: For this HVAC Urgent example, typically an 8–24 hour window—not the same as Emergency.
- Equipment: What system needs service.
- Arrival window picks: Choose the part of the window you can hit; still respond quickly while the offer is open.
- Accept / Decline: Replying by text works too.
Fee note: The Zwivio platform fee applies only when the job is officially assigned under the rules for that request type. You are not charged for offers you do not win.
Urgent jobs do not have an exclusive window. Zwivio may reach additional qualified pros in a controlled way until one official assignment is made. Responding quickly, even to decline, keeps the routing moving and helps your Reliability Score.
SCHEDULED
Homeowner-selected window. Confirmation required
- Offer reference: Your job ID. Include this number in any text reply.
- Job type & urgency: The service trade and urgency level.
- Drive estimate: Estimated drive time and miles to the job area, shown when available, so you can judge whether the offer fits your route before accepting.
- Job area (city, state, ZIP): Where the job is located.
- Service window: Chosen by the homeowner—not a system-derived Emergency or Urgent window. The example time is illustrative only.
- Equipment: What system needs service.
- Arrival window picks: Homeowner confirmation is required before assignment is finalized. The job is held for you while they confirm.
- Accept / Decline: Replying by text works too.
Priority banner is not shown for Scheduled offers.
Fee note: The Zwivio platform fee applies only when the job is officially assigned under the rules for that request type. You are not charged for offers you do not win.
Scheduled jobs require the homeowner to confirm your profile and arrival window before the job is officially assigned. The job is held for you during this window. You will not be charged unless confirmation completes.
QUOTE
Express interest first. No fee until homeowner selects you
- Offer reference: Your job ID. Include this number in any text reply.
- Job type: Quote.
- Drive estimate: Estimated drive time and miles to the job area, shown when available, so you can judge whether the offer fits your route before accepting.
- Job area (city, state, ZIP): Where the job is located.
- Quote interest window: Example shows a 72-hour collection period from submission—not an Emergency/Urgent dispatch service window. You express interest; the homeowner selects later.
- Equipment: What system needs service.
- Unlock counter: Up to 5 contractors can express interest. You see how many slots remain.
- Note for homeowner: Optional. Briefly describe your experience or availability. Visible to the homeowner when they review interest.
- Arrival window picks: Tap one to indicate timing preference if asked—not the same as accepting an Emergency/Urgent dispatch window.
- I'm Interested: Expressing interest is free. You are charged the platform fee only when the homeowner explicitly selects you.
Priority banner is not shown for Quote offers.
Fee note: Expressing interest is free. The platform fee applies only if the homeowner selects your business.
Quote jobs let you express interest before any money changes hands. The homeowner reviews interested businesses and selects later—this is not the same as an Emergency or Urgent service window. You are only charged when that homeowner picks you, not for expressing interest. Up to 5 contractors can be in the running at once.
Responding by text
When an offer arrives, the text includes your offer reference, arrival options, and a link to the full offer view. Reply by text when you already know your answer, or open the link when you want more detail. No login or app required. When available, the text can also include a drive estimate—for full context before you decide, use the link.
Reply fast
Use your offer reference and arrival window option. A drive estimate appears in the text when we have one.
Open for details
The link shows the full offer view—the same depth as this page—before you commit.
History stays visible
Offer History and Performance & ROI keep the outcome visible in Field Console.
Example reply patterns
Illustrative only—actual wording and codes follow live offer texts.
17Y1 → 30–45 min 17N → decline 17V → resend link
Want to try the flow on your own phone?
Practice with a sample offer text message—not a live job.
Try a demo offer text →Save this number
Automated offer and job-update texts come from this number. Save it in your contacts so you recognize real Zwivio threads quickly.
For offer structure vs. platform-level assignment rules, read What is Zwivio (for service businesses) and the business model.
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