Dispatch PolicyZwivio is a dispatch model, not a lead marketplace. Free for homeowners. Your contact details are shared only with the approved or officially assigned pro. Timing depends on real-time pro availability. For Emergency and Urgent requests, Zwivio shows an expected service window during intake. For Scheduled requests, you share an availability window. If a pro proposes timing outside the applicable window, we ask you to confirm before official assignment. For quote requests, contact details may be shared only after a review step.