How Zwivio Works
Clear steps from your request to a qualified contractor, with updates you can follow.
You Submit
Tell us your HVAC issue online (about two minutes). We verify your phone so we know the request is genuine.
We Coordinate
Zwivio uses guided dispatch to reach qualified contractors who can take this work, starting with pros positioned to respond in your area.
They Arrive
When a contractor is officially assigned, they confirm timing and head your way. You get text updates, especially if timing shifts.
What happens next
From your request to a confirmed response
After you submit, Zwivio reviews your request and contacts qualified contractors through a guided dispatch flow. Timing depends on whether you chose emergency response, urgent same-day service, a scheduled window, or a quote-style request. Quote flows often include a short review step before contact details are shared.
Share what you need
Describe the issue, your ZIP, and the best way to reach you. We review the request and begin dispatch.
Qualified pros are contacted
Zwivio reaches verified contractors who can take this type of work, starting with pros positioned to respond in your area, through a guided dispatch flow.
Toward a confirmed response
Zwivio works to line up timing and coverage that fit your request. We keep you posted as the status changes.
Timing outside your window?
If the timing on the table does not match the window you chose, we ask you to approve before anything is finalized.
After hours
For overnight or after-hours requests, dispatch continues, and manual follow-up may be limited overnight when additional review is needed.
When extra follow-up helps
If we need more reach, we may expand outreach or follow up with you directly so you are not left waiting without an update.
How each service type differs →
Zwivio vs. your contractor
Zwivio coordinates dispatch, verification, and updates, including rerouting and, if additional follow-up is needed, escalation. Your contractor performs the work in your home and sets their own service pricing.
Start by request type
Ready to get help?
Start a request. Zwivio coordinates dispatch and texts you as things progress.