Everything you need to know
before your first job.

Review Zwivio’s public business model, Protection, and service business FAQ first. They explain how assignments work, when service businesses are charged, and how Zwivio differs from shared-lead marketplaces. For company facts, read About Zwivio. If anything is still unclear, use the contact form to ask.

Zwivio is a governed home service dispatch platform built and operated in Wisconsin. Zwivio LLC is a Wisconsin-registered limited liability company and operates under a registered business address in Wauwatosa, Wisconsin. Read About Zwivio for company context and business model for how the platform works.

Zwivio is assignment-based, not a broad lead blast. You are charged on official assignment outcomes, not for mass lead access. For how governed dispatch differs from selling the same lead to many service businesses, read What is Zwivio for service businesses and business model.

No. Zwivio is governed home service dispatch: requests move through Zwivio’s time-bound routing system rather than a broadcast shared-lead model where many service businesses pay for or race on the same inquiry. Receiving or declining an offer is not the charge event. For platform-wide mechanics and how quote paths differ, read What is Zwivio for service businesses and business model.

The difference is not the name. Traditional lead-generation services are generally hired by a business to generate prospective customers. Zwivio is designed around homeowner-initiated service requests that continue through governed routing, offers, and official assignment rather than selling homeowner contact information as the product. Receiving, declining, or ignoring an offer does not create a Platform fee. Read business model for the full explanation.

No. Zwivio does not sell traditional exclusive leads.

Zwivio routes real homeowner service requests through a governed Dispatch process. Depending on the request type and routing stage, a service business may receive an exclusive response opportunity, or the request may later become visible to additional eligible businesses if it is still unfilled.

The important difference is that businesses do not pay merely to receive, view, decline, or respond to an opportunity. For Emergency, Urgent, and Scheduled requests, one service business ultimately becomes officially assigned, and the Platform fee is charged to that assigned business.

Quote requests use a homeowner-selection process. Expressing interest is free, and a Platform fee is charged only when the homeowner approves the business to participate.

Zwivio does not operate like a shared-lead platform where several businesses pay for the same homeowner service request.

How an offer is presented can vary by request type and routing stage. Some requests may begin with an exclusive or priority opportunity. If the request remains unfilled, Zwivio may broaden routing and more than one eligible business may be able to see or respond to the opportunity.

Receiving, opening, reviewing, declining, or responding to an offer does not create a Platform fee. For Emergency, Urgent, and Scheduled requests, one service business ultimately becomes officially assigned, and only the assigned business is charged the Platform fee.

Quote requests work differently. Multiple eligible businesses may express interest for free. A Platform fee is charged only when the homeowner approves that business to participate in the Quote request.

No. Zwivio is not an advertising-management service, contractor marketing agency, or traditional pay-per-lead program. Zwivio serves a different role as a home service dispatch platform.

Marketing services may charge recurring service or campaign fees regardless of whether a particular service job results. Service businesses do not need to purchase a recurring marketing package or maintain a separate advertising budget with Zwivio to participate in the Zwivio Dispatch Network. Zwivio does not charge for advertising clicks, phone calls, messages, form submissions, or merely receiving, viewing, declining, ignoring, or missing an offer.

For Emergency, Urgent, and Scheduled requests, the Platform fee applies only after the service business accepts and the job becomes officially assigned under the applicable workflow.

Quote requests follow a separate homeowner-selection process. Expressing interest is free, and the applicable Platform fee is charged only when the homeowner approves the service business to participate.

No. Zwivio is a home service dispatch platform and network, not a contractor marketing agency or marketing-management service. Homeowners bring service requests to Zwivio, and Zwivio coordinates those requests with eligible local service businesses through governed routing, offers, homeowner approval where applicable, and official assignment.

Zwivio does not build or manage contractor websites; provide SEO, AEO, AI-search, or “ChatGPT SEO” optimization; manage Google Business Profiles; run Google Ads, Meta or Facebook Ads, or social-media marketing; build backlink campaigns or marketing funnels; or provide ongoing contractor marketing or content campaigns. Zwivio does not promise to improve a participating service business’s ranking or visibility in Google, Google Maps, ChatGPT, or other search or AI systems.

A participating service business may continue using its own website, SEO, Google Business Profile, paid or social advertising, referrals, repeat customers, maintenance plans, and existing marketing agencies or vendors. Zwivio does not require those channels to be transferred to or managed by Zwivio. It serves a different role by coordinating homeowner service requests through the Zwivio Dispatch Network.

If the job never reaches official assignment, no assignment fee is due. This includes review-before-assignment or timing-approval flows where the homeowner does not approve and the pending opportunity releases without assignment.

Acceptance can therefore mean that your business is ready to take the job while Zwivio is still waiting for a required homeowner decision. Full homeowner contact details are not released until the applicable contact-release requirements are satisfied.

Quote requests follow their separate homeowner-selection and fee rules.

For Emergency, Urgent, and Scheduled requests, the homeowner may choose either a faster path toward official assignment or a review-before-assignment path, depending on the options presented during intake.

If homeowner review applies, Zwivio may present your service-business information to the homeowner after you accept but before the request becomes officially assigned. The opportunity may remain pending while Zwivio waits for the homeowner’s decision.

Review does not mean the homeowner is browsing a public directory. Zwivio still determines which eligible service business is presented through governed routing.

No. For Emergency, Urgent, and Scheduled requests, accepting an opportunity that remains pending homeowner review is not by itself the charge event.

If the homeowner does not approve the service business and the request never becomes officially assigned to you, no assignment fee is due.

Quote requests follow their separate homeowner-selection and pricing rules.

When review-before-assignment applies, the homeowner may see the service-business information provided through Zwivio’s approval flow so they can decide whether to proceed.

Zwivio does not turn that review into a public directory or release the homeowner’s full contact details merely because your business was presented. Contact release still follows the applicable assignment or Quote approval rules.

Yes, when the homeowner selected review before assignment or when another approval step applies.

In that situation, your acceptance may place the request in a pending state while Zwivio waits for the homeowner’s decision. If the homeowner does not approve and no official assignment occurs, you are not charged an assignment fee.

This is different from a cancellation after the job has already been officially assigned.

Zwivio is designed to produce an appropriate official assignment through governed routing rather than broadcasting every request to every participating business.

Routing considers factors such as service area, trade and specialty fit, request type, availability, readiness, reliability, homeowner preferences where applicable, and current operating conditions. This reduces unnecessary competition, protects homeowner information, and avoids turning each request into a shared-lead race.

Zwivio is a governed home-service dispatch platform for independent service businesses. It sends text-first routed offers tied to real homeowner requests, with Dispatch platform fees based on official assignment or the applicable Quote approval outcome.

Zwivio is not a public service-business directory, shared-lead marketplace, or open job board. Read What is Zwivio for service businesses for the full explanation.

Apply on the service-business join page. Initial join collects the information needed to create your home service business account and set up your first trades: business details, address and timezone, the trades you operate, and—when Dispatch is currently available for your market—whether you want to apply for Dispatch opportunities or start with Field Console Pro. If you apply for Dispatch now, you also choose request types and a service area.

The initial join flow does not ask you to upload license, insurance, or other documents. If a selected Dispatch trade requires licensing, you may enter your license number and expiry. You can upload credential files and finish additional setup later in Field Console. Field Console setup is available even when Dispatch is not currently available for your market or trade.

A Zwivio business walkthrough is a conversation with the Zwivio team. It is an opportunity for a home service business to learn about Zwivio, ask questions, and better understand whether it is a good fit. It is intended for businesses evaluating Zwivio before joining or participating in Dispatch.

A business walkthrough is also called a service-business walkthrough, a contractor walkthrough, a walkthrough call, or requesting a walkthrough. It is not a live Dispatch offer, not a homeowner job, and not a walkthrough of an assigned job.

When a business submits the walkthrough request form, it provides contact information, basic business information, and can describe what it wants to learn. Zwivio then follows up using the provided contact information.

If the business and Zwivio are both available when contact is made, the conversation may happen then. Otherwise, Zwivio and the business can arrange a convenient time. Zwivio does not guarantee an immediate call or a specific scheduled time.

The walkthrough is not required to follow a fixed script. It is tailored to what the business wants to understand. Depending on those interests, topics may include how the Zwivio Dispatch Network works, homeowner service requests, offers and official assignment, Platform fee and billing questions, whether Dispatch requires a monthly subscription or long-term commitment, service areas, availability and capacity controls, Reliability, joining and readiness, Field Console, and how Zwivio-assigned jobs are managed.

If useful to the business, the walkthrough can also include or arrange a demonstration of the Zwivio offer experience and an overview of Field Console and how assigned jobs are managed.

Requesting or participating in a walkthrough does not obligate the business to join Zwivio, accept Dispatch work, or purchase Field Console Pro. It is a low-pressure opportunity to ask questions and understand the product, not a mandatory sales process.

A business can request a walkthrough on the walkthrough request page.

Zwivio currently serves parts of Wisconsin, with a focus on the Milwaukee area and nearby communities. If you serve that region, apply and we will confirm coverage against your service area.

If you are outside the current dispatch service area, you can still create an account and complete setup. See “What requirements must my business meet to join the Zwivio Dispatch Network?”.

It depends on what you are setting up. Every service-business account can complete Field Console setup for your business. If you opt into Zwivio Dispatch Network in a supported market and trade, you must meet Dispatch readiness requirements, including responding quickly to routed offer texts. We verify documents where Dispatch participation applies and expect honest availability settings.

For Dispatch Network joining requirements, including outside-area signup, licensing or insurance, verification, and when offers can begin, see “What requirements must my business meet to join the Zwivio Dispatch Network?”.

Any legitimate home service business can create a Zwivio account, even if your business is outside our current dispatch service area. If dispatch is not yet available where you operate, you can still complete your account setup, and we’ll notify you as we expand into your area.

You can create a Zwivio account before all compliance verification is complete. Creating an account is not the same as becoming eligible to receive Dispatch opportunities.

Zwivio does not create its own licensing or insurance requirements. If your trade or the state or local jurisdiction where you operate requires a license, registration, or insurance, we’ll require those as part of your account approval. When possible, we verify licensing and similar credentials using the appropriate official government or regulatory resources.

Every business is reviewed before becoming eligible to receive job offers. Even if your trade does not require a license or insurance, we still verify that your business is legitimate before enabling dispatch participation.

Businesses that require licensing or insurance become eligible to receive offers after those requirements have been successfully verified. Businesses that do not require regulated credentials become eligible after completing the required account setup, passing business verification, and receiving approval from our operations team.

No. Every home service business must complete Zwivio’s business verification before becoming eligible to receive Dispatch offers. When a trade or jurisdiction requires a license, registration, or insurance, those credentials must also be verified before the business becomes eligible for routing. Businesses whose trades do not require regulated credentials must still complete business verification before they can receive Dispatch offers.

Zwivio also considers each participating business’s reliability when determining routing priority. Every business starts with a neutral reliability score, and that score changes over time based on factors such as responsiveness, reliability, and how the business performs on the platform. Businesses with a stronger track record may be considered earlier when other routing factors are similar.

Businesses also progress through platform tiers over time. Everyone starts at Starter, while Trusted and Elite recognize a sustained history of reliable participation. These tiers are earned through performance on the platform and cannot be purchased.

No mobile app install is required. Service businesses use the browser-based Field Console portal for account setup, Dispatch readiness, assigned jobs, coverage, and day-of follow-up. Routed offers and many time-sensitive updates can stay text-first on your phone.

We review your service-business account submission. You can continue setting up Field Console while review is underway, including additional trades, coverage, payment method, and credential documents. If you want to activate a Field Console Pro plan, Ops approval is required before activation. Creating an account is not the same as becoming eligible to receive Dispatch opportunities. Dispatch readiness and compliance review, including verification of required credentials, are handled separately before routed offers begin.

Account approval is not the same as being Dispatch-ready. Approval gives your business access to Field Console. Routed offers still depend on availability, compliance documents, Zwivio vetting, billing readiness, service coverage, and the request types you participate in, plus whether Dispatch is available for those services in your market.

Routing eligibility can pause until required documents are updated and approved. Uploading a license or insurance file is not the same as completing Zwivio vetting. Vetting is a separate Zwivio-managed approval for dispatch participation. After you upload or replace a document, Zwivio may still need to review it before it counts as current.

Zwivio may send reminders about 30 days before expiration and again about 7 days before. Keep renewed documents current to avoid interruptions.

Yes. You do not have to leave Zwivio just because you are temporarily unavailable.

Use Off-Call when you do not want routed offers, FULL when today’s capacity is gone, vacation controls when you will be away, or configured service windows when you only want offers during specific periods.

Your business can remain in the network without actively receiving work. Keep any required licensing, insurance, billing readiness, and other required information current so you can resume receiving offers when you are ready.

No. Zwivio does not require a minimum number of jobs, minimum spend, or minimum volume commitment to remain in the network.

You can stay Off-Call when you do not want offers, mark your team FULL when today’s capacity is gone, use vacation settings, or configure the service windows when you want to receive work.

When you are participating and available, your actual offer outcomes can affect Reliability Score and routing favorability over time. Required licensing, insurance, billing readiness, and other readiness requirements must also remain current for the services you participate in.

Simply remaining in the network does not create a charge.

Zwivio is a growing platform, so we do not promise a fixed number of jobs or make claims about results your business has not experienced.

What you can evaluate before participating is how the model works. There is no monthly Dispatch membership fee, no minimum spend, no charge just to receive or decline offers, and no requirement to purchase Field Console Pro. Platform fees are tied to official assignment or homeowner approval for a Quote request.

You stay in control of your availability, service area, and the work you are willing to receive. Review Zwivio’s public business model, Pricing & earnings, Protection, and this FAQ before deciding whether the approach makes sense for your business.

No. Zwivio does not sell your service-business information.

Joining Zwivio also does not place your business in a public or search-indexable service-business directory. Homeowners do not browse a public list of participating businesses.

A homeowner may see appropriate business information only when your business is involved in that homeowner’s service request, such as when homeowner review or approval is required or when the job becomes officially assigned.

You do not upload license or insurance documents during the initial join flow. The join flow asks for business details first. If you apply for Zwivio Dispatch Network and select a regulated trade such as HVAC, plumbing, electrical, or roofing, you may need to enter license number and expiry. Wisconsin HVAC contractor license requirements apply when you opt into HVAC dispatch in supported Wisconsin markets. Other categories often do not require license fields at join.

License and insurance files, plus other credential documents, can be added later in Field Console. Dispatch routing eligibility can pause if required documents lapse after approval.

For the primary explanation of Dispatch Network joining requirements and when offers can begin, see “What requirements must my business meet to join the Zwivio Dispatch Network?”.

Zwivio supports these dispatch-capable home service categories: Heating & Cooling, Plumbing, Electrical, Landscaping, Roofing, Pest Control, Water Heater, Drain & Sewer, Appliance Repair, Garage Door, Water Damage Restoration, Handyman, Painting, Cleaning, Drywall, Flooring, Siding, Fencing, Deck / Patio, Locksmith, Snow Removal, Junk Removal, Pool & Spa, and Concrete & Masonry.

A supported category is not the same as current availability. Actual availability depends on your location, the request type, current coverage, and participating home service businesses. See supported service categories and apply on the service-business join page.

Field Console can also track additional operational work for a business’s own jobs. Dispatch Network participation uses the dispatch-capable categories listed above.

Yes. Roofing, painting, landscaping, pest control, and handyman are supported dispatch-capable categories. Request types and license requirements at join vary by category. Apply on the service-business join page and select the trades and request types that match your business.

No. License information at join depends on the dispatch categories you select. When a license is required at join, the join flow asks for license number and expiry—not a document upload. Regulated trades such as HVAC, plumbing, electrical, and roofing typically require license details when applying for dispatch. Categories such as landscaping, painting, cleaning, pest control, and handyman often do not require license fields at join. Compliance review still applies where relevant.

For how licensing, insurance, and business verification fit into Dispatch Network joining requirements, see “What requirements must my business meet to join the Zwivio Dispatch Network?”.

Field Console is the browser-based portal for managing your Zwivio account and day-to-day dispatched work. Service businesses participating in Zwivio Dispatch can use it for readiness, offers, assigned jobs, coverage, and day-of execution. See the Dispatch Network guide for Dispatch-specific workflows.

No. A Field Console Pro subscription is not required for Zwivio-dispatched work. Field Console Pro is an optional paid upgrade for the work your business books and manages directly.

No. Field Console Pro is separate and optional.

You do not have to purchase Field Console Pro to participate in Zwivio Dispatch or manage Zwivio-assigned work through Field Console. Zwivio does not require businesses to upgrade to Pro as a condition of receiving Dispatch opportunities, and we do not repeatedly call businesses to pressure them into purchasing it.

Field Console Pro is available for businesses that choose additional tools for the work they book and manage directly.

Yes. Joining Zwivio does not require you to replace the software you already use to run your business.

Field Console is included at no additional cost for managing jobs assigned through Zwivio. It provides the tools needed to receive offers, communicate with customers, track job progress, and complete work that comes through the Dispatch Network.

If you already use your own CRM, scheduling software, invoicing system, accounting software, or other business tools, you can continue using them for the rest of your business. Zwivio does not require you to move your existing operations into Field Console Pro.

Field Console Pro is a separate, optional product designed for businesses that want to manage all of their work, including jobs that do not come from Zwivio, from a single platform. Choosing not to use Field Console Pro does not affect your ability to participate in the Dispatch Network.

Field Console Pro is Zwivio’s optional service-business operations add-on. It helps your business organize customers, jobs, schedules, quotes, invoices, service records, follow-ups, reports, and related workflows for work your business books directly. See the Field Console Pro guide for details.

Yes. Field Console Pro can be used as a standalone service-business operations workspace. Zwivio Dispatch Network participation is optional and depends on supported markets and trades.

No. Field Console Pro is trade-agnostic service-business operations software. Zwivio Dispatch Network routes governed opportunities where your service category and area are active.

Yes. Field Console Pro is available nationwide for service businesses across all 50 states and Washington, DC: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. You can use it to manage the work your business books and runs directly, whether or not Zwivio Dispatch Network is currently available in your area. Dispatch opportunities remain limited to supported markets and trades.

They are separate. Dispatch assignment fees apply under the applicable routed-job assignment or quote rules when you participate in Zwivio Dispatch. Field Console Pro plan charges apply only if your business chooses a plan for directly managed operations. Dispatch billing and customer invoice payments collected through Field Console Pro are different charge paths.

Yes. Field Console Pro is designed for customers, jobs, schedules, quotes, invoices, service records, follow-ups, and related workflows for work your business books directly.

See the Field Console Pro pricing section on the Field Console Pro page for the latest plan details. Starter is pay as you go; Pro and Pro Plus are optional monthly plans when your business chooses them.

Once a job is officially assigned to you, the homeowner relationship for that job is between your business and the homeowner. Zwivio is a dispatch platform, not a customer gatekeeper.

You can communicate professionally with the homeowner, perform the service work, invoice through your normal business process, and offer appropriate follow-up services such as maintenance plans. Zwivio does not stop you from building a long-term customer relationship after a proper assignment.

Yes. Once you are properly assigned and communicating with the homeowner, you can offer normal follow-up services through your business.

That may include maintenance plans, replacement options, future service visits, or other work that makes sense for the homeowner. Zwivio does not take over that customer relationship or prevent you from growing recurring revenue.

Yes. After proper assignment, you can offer financing options, maintenance plans, replacement proposals, or other services your business normally provides.

Zwivio does not control your pricing, invoice, financing options, or final scope of work. Those details are handled between your business and the homeowner.

No. Zwivio does not take a percentage of your invoice.

The Zwivio platform fee is tied to the applicable assignment or quote rules for the request type, not to your final ticket size. If a diagnostic visit turns into a larger repair, replacement, or maintenance opportunity, your revenue from that service work belongs to your business.

No. Zwivio is not a public directory where homeowners scroll through service businesses and pick the lowest price.

Zwivio is an assignment-based home service dispatch platform. Requests move through a governed routing flow based on eligibility, availability, service fit, timing, and reliability. You are not bidding in a public race against a long list of service businesses.

No. Zwivio does not set your diagnostic fee, repair price, replacement quote, maintenance-plan price, or final invoice.

Your pricing and scope of work are handled between your business and the homeowner after proper assignment. Zwivio's role is dispatch, routing, assignment workflow, and platform support.

No. Zwivio does not publish or display your business’s pricing to homeowners.

Your business sets its own prices, and Zwivio does not require you to provide them or publish them on the platform.

The only amount a homeowner may see before accepting or approving a job is the Dispatch fee, which is the amount the homeowner pays to your business for dispatching the request. The homeowner sees and agrees to that amount before the job is assigned when applicable.

Your Platform fee is separate. It is paid by the service business to Zwivio and is never shown to homeowners.

No. Zwivio does not publish a public roster of participating service businesses just because they joined.

Homeowners do not browse a public list of Zwivio service businesses. Service-business details are shown only when the workflow requires them for a specific job, such as homeowner approval or official assignment.

Zwivio is not trying to flood a market with every service business that applies.

A dispatch platform only works when homeowner demand, service-business capacity, service coverage, and routing reliability stay balanced. Zwivio reviews network growth around real demand and operational fit so service businesses are not joining just to sit in an overcrowded queue.

Zwivio is designed to give you decision context before you accept.

Before acceptance, you may see the job area, applicable timing context, equipment context, platform fee, and when available, estimated drive time and miles. The secure offer page may also let you use your current location for that specific offer so you can decide whether the job makes sense for your route.

Not as a dedicated brand-only filter today.

Zwivio currently routes based on broader job-type and service-fit settings. When available, the offer context may include equipment details such as brand, age, and issue description so you can decide whether the job fits your team's expertise. Declining an offer that is not a fit does not create a platform fee.

Equipment details are decision context, not a guarantee.

Homeowners may not know the exact brand, age, model, or cause of the issue when they submit a request. Use the routed details to decide whether the job appears to fit. If the actual site conditions are materially different after assignment, document what changed and follow the normal job, outcome, or support path.

Receiving, viewing, declining, or missing an offer does not create a platform fee. Zwivio charges based on official assignment outcomes under the applicable job-type rules.

If a job is officially assigned and the homeowner is clearly not serious, document the facts, including contact attempts, timeline, and what happened. Zwivio has a human review path for disputed billing and assignment outcomes.

No. Zwivio Dispatch Network does not require a separate long-term Dispatch contract, monthly subscription, activation fee, or membership fee. Participation remains subject to Zwivio's Terms and applicable Dispatch rules.

You pay Dispatch platform fees only when a job reaches an official assignment or chargeable Quote outcome under the applicable Zwivio rules. Receiving, declining, ignoring, or missing an offer does not create a platform fee.

Field Console Pro is separate and optional. If your business chooses a Field Console Pro plan for work you manage directly, those plan charges follow the plan you select. See Field Console Pro pricing for current plan details.

If you decide you no longer want to participate in Zwivio Dispatch, you can stop receiving routed work through the applicable availability or account controls, or contact Zwivio to adjust your participation.

No. Zwivio LLC is a Wisconsin-registered LLC with a registered business address in Wauwatosa, Wisconsin.

Zwivio was built for Wisconsin home service dispatch, with local service-area logic, service-business verification, homeowner approval flows, and routing rules designed around the way real service work is handled here.

No. Zwivio is a home service dispatch platform, not a service company.

Zwivio does not use your job history to become your competitor. When Zwivio reviews job outcomes, assignment results, or dispute details, the purpose is to operate the dispatch system, support routing quality, review contested outcomes, and improve platform reliability.

No. Reliability Score is about consistency when you are available, not forcing you to work all the time.

If you cannot take work, use Off-Call or FULL so the platform does not route offers to you as if you are available. A service business that is honest about capacity is more useful to the dispatch system than one who accepts work they cannot actually complete.

No. Zwivio is not a public fastest-finger job board.

Some offers include an exclusive window where you are first in line. Urgent and Quote offers typically do not; they reach eligible businesses in controlled rounds. If you miss a timed window, you are not charged, and routing may continue. If the job is still open later, you may be able to signal late interest.

You stay in control of your availability.

If your team is full, use FULL or go Off-Call so Zwivio stops routing new offers to you while you are unavailable. Zwivio's goal is not to flood your phone with work you cannot take. Accurate availability helps the routing system move requests to service businesses that can actually respond.

Your crew's safety comes first.

If something feels unsafe, do not force the visit or continue the work. Leave the situation if needed, document objective facts, and report the issue through the Zwivio support path. Zwivio can review the situation with context instead of treating every edge case as a normal completed job.

No. Before you accept, the homeowner does not receive your normal post-assignment contact details.

Zwivio only shows service-business details when the workflow requires them for that specific job, such as homeowner approval or official assignment. This helps keep the pre-acceptance stage focused on fit, timing, and routing rather than turning Zwivio into a public service-business directory.

No. Zwivio serves a different role from your marketing. It coordinates real homeowner service requests through governed routing when there is a fit between homeowner need, service-business availability, service area, timing, and reliability. It is not a contractor marketing agency and does not manage your marketing channels.

You may continue using referrals, repeat customers, maintenance plans, your own website, SEO, Google Business Profile, paid advertising, social advertising, existing marketing agencies or vendors, and other customer-acquisition channels independently. Zwivio does not require those channels to be transferred to or managed by Zwivio, and participating in Dispatch does not require purchasing a recurring marketing package.

Zwivio texts offer context and a secure link to full details. A dispatch phone is required to receive routed offers.

When an eligible email is on file for the offer recipient, Zwivio also sends the offer by email with a secure View Offer link. Owners and dispatchers can open that link and accept or decline from the secure offer page. Do not reply directly to the email to accept or decline; email replies are not processed as offer responses. You can also respond using supported text commands or Field Console. Technicians cannot accept new Dispatch offers.

Texting STOP stops offer texts. It does not stop offer emails.

No. Live Zwivio Dispatch offers are tied to real homeowner service requests moving through the routing system. Zwivio does not inject fake offers into your live Dispatch activity simply to test whether your business responds.

Zwivio does provide a clearly identified demo offer so businesses can try the offer experience without a real homeowner request. See “What is a Zwivio demo offer?”. Demo offers are separate from live Dispatch routing.

A Zwivio demo offer is a self-service demonstration that lets a home service business experience what receiving and interacting with a Zwivio offer is like without participating in a real homeowner request. It is also called a sample offer, a test offer, a demo offer text, or trying a Zwivio offer.

The business provides the information requested for the demo, including a phone number, and agrees to receive the requested demo text. Zwivio then sends a sample/demo offer text.

The business can interact with the demo experience, including opening the demo offer, accepting it, declining it, or using the demo response flow. Those actions are for demonstration purposes only.

A demo offer is not a real homeowner job and contains no real homeowner details or assignment. Interacting with a demo offer does not affect your business’s live Dispatch participation. It does not create an official Dispatch assignment, a Platform fee, a Reliability Score impact, a future Dispatch routing impact, a change to On-Call or Off-Call status, Dispatch readiness, or any other live Dispatch activity. It does not mean the business accepted actual work and creates no obligation to perform work.

Trying a demo offer is a low-pressure, self-service product experience. Requesting or interacting with a demo offer does not by itself result in sales or marketing outreach from Zwivio. The phone number is used to provide the requested demo experience according to the published consent language. That consent states that this is not a real job, no homeowner details are shared, and no platform fee applies.

If the business later wants additional help, it can separately choose to join Zwivio, request a business walkthrough, or contact Zwivio. Those are separate actions initiated by the business.

You are not charged. The job may continue routing to other service businesses. Watch your latest Zwivio thread for status. If the job is still open, you may be able to register late interest (see “What is late interest?”). That is a new signal, not a reopening of the original timed offer.

Missing, declining, or ignoring an offer does not immediately put the request in Unfilled Jobs. See “What are unfilled jobs?”.

Emergency requests are the most time-sensitive. You may get a short exclusive window to respond; if you are available, treat emergency threads as highest priority. If you miss the window, you are not charged, but routing may move on. See “What if I miss my exclusive window?” and Offer preview for how offer timing is presented.

No. Field Console is your browser-based portal for Dispatch readiness, routing visibility, and follow-up inside Zwivio’s governed dispatch model. It is not a public marketplace or job board where anyone can browse homeowner requests.

Unfilled Jobs is not a public job board. Missing, declining, or ignoring an offer does not immediately put that request there. Normal routing continues first. Only after routing has finished and the request is still unfilled may it appear in Field Console under Unfilled Jobs, and only for businesses eligible on coverage, request type, and specialty.

Multiple eligible businesses may see the same request until one requests it. Browsing the list does not reserve it. Requesting it starts a short exclusive offer window so others cannot see or claim it. If that window ends without acceptance, the request can reappear for other eligible businesses. If you accept, it leaves Unfilled Jobs for everyone else. For Quote requests, other eligible businesses may still be able to express interest while quote collection remains open.

You'll receive a text from +1 (414) 420-2610 with the request type, job area, applicable timing context, equipment context, platform fee, and when available, a drive estimate. Reply by text using the offer reference number and command, or tap the link for full details before deciding.

You can also send yourself a demo offer text from the demo offer text page (sample flow only—not a routed job).

Zwivio shows the current platform fees on the service-business Pricing & earnings page, along with the interactive comparison calculator. That page is the best place to view the latest fee schedule by request type.

Most service businesses are on Zwivio's standard fee schedule. In some cases, businesses with specific operating needs or unique arrangements may have a separate agreement. The current standard pricing is shown on the service-business Pricing & earnings page.

Zwivio Dispatch Network does not charge a monthly membership fee for routed jobs. Service businesses pay Dispatch platform fees tied to official assignment outcomes under the applicable job-type rules.

Field Console Pro is separate optional service-business operations software. Starter is pay as you go; Pro and Pro Plus are optional monthly plans when your business chooses them. See Field Console Pro pricing for current plan details.

No. Zwivio does not charge a participating service business merely because someone clicked an advertisement, called a phone number, sent a message, submitted a form, or because a Dispatch offer reached the business’s phone.

For Emergency, Urgent, and Scheduled requests, the Dispatch platform fee applies only after the service business accepts and the job is officially assigned.

Quote requests use a separate homeowner-approval process. Expressing interest is free, and the applicable fee is charged only after the homeowner approves the service business to participate.

Zwivio Dispatch Network also does not require a separate advertising budget, advertising-management fee, activation fee, or monthly Dispatch membership charge. Field Console Pro is a separate optional product for work the service business books and manages directly.

No. Zwivio does not charge or place a payment hold on your card simply because an offer was sent to you, you opened it, or you accepted it.

For Emergency, Urgent, and Scheduled requests, payment is processed when the job is ready to become officially assigned. If homeowner approval is required, payment is processed only after that approval.

Available Zwivio platform credit is applied first. If your available credit covers the full Platform fee, your card is not charged.

For Quote requests, the Platform fee is charged when the homeowner approves your business to participate.

It depends on how far the job has progressed.

If the job has not reached the chargeable assignment stage and no Platform fee has been collected, cancelling does not create a Platform fee.

If a Platform fee has already been collected, the outcome depends on the circumstances and the state of the job. Some situations may qualify for a Zwivio credit or refund. Once homeowner contact information has been released, the situation normally requires review and is not automatically refundable.

Cancel as soon as you know your business cannot fulfill the job so Zwivio can respond appropriately and the homeowner is not left waiting. A cancel-after-accept outcome may also affect your Reliability Score.

Once a job has been officially assigned, a homeowner can still cancel if plans or circumstances change. A homeowner-initiated cancellation does not count against your Reliability Score.

If the homeowner cancels before their contact information has been released to your business, Zwivio applies a Platform credit for the affected assignment.

If the homeowner’s contact information has already been released, the cancellation is reviewed rather than automatically reversed. Zwivio reviews the job status and circumstances before determining the appropriate adjustment.

No. The pricing shown on Zwivio’s Pricing & earnings page is the current standard pricing, not a temporary introductory rate designed to increase automatically after you join.

Zwivio may adjust pricing in the future as the platform, market, or operating conditions change. If pricing changes, affected service businesses will be informed, and the current standard pricing will continue to be published on the Pricing & earnings page.

Zwivio may update pricing or service-business terms over time. The current pricing and calculator experience on the Pricing & earnings page reflects the latest standard schedule available to service businesses.

Use the service-business Pricing & earnings page. That is where Zwivio shows the current fee schedule and interactive comparison calculator.

Field Console includes Performance & ROI visibility for your business. Owners and dispatchers can review offer outcomes, accepted work, pending homeowner approvals, official assignments, wallet activity, and platform-fee activity over time where their role allows. It is meant to help your team understand what happened after offers were sent—not just whether a text arrived.

Timing matters: whether you were officially assigned, whether a Zwivio platform fee was collected, and whether homeowner contact details had already been released for that job.

If the job does not reach official assignment, Zwivio does not collect the platform fee. If no platform fee was collected, there is nothing to refund.

After a platform fee is collected, the next steps depend on the facts. Zwivio may apply service-business credit, approve a cash refund through your payment provider when supported, involve Ops review, or deny an adjustment.

Credit and refund are not the same. Credits apply toward future Zwivio platform charges; refunds send money back through the provider when approved.

Once homeowner contact has been released, the case normally goes through Zwivio Ops review and is not treated as automatically refundable.

Accounts on manual billing may not get automatic cash refunds through the platform; Zwivio may use credit or offline handling instead.

There is no refund guarantee in every case. Read Protection for the full plain-language walkthrough.

Declining an offer is free. Ignoring an offer or letting it expire also does not create a Platform fee. A single decline is not usually a major issue.

You do not have to accept every opportunity. If the job is not a fit because of distance, timing, equipment type, brand expertise, or capacity, decline it rather than accepting work your team cannot complete. Repeated declines while On-Call can affect your recent acceptance pattern over time, so the better operating habit is to keep job settings current and use Off-Call or FULL when you are not truly available.

You are not charged. Expired/no-response outcomes count in your 60-day acceptance ratio like declines, so consistent slow response can pull your Reliability Score down over time even though your card is untouched.

Missing, declining, or ignoring an offer does not immediately put the request in Unfilled Jobs. See “What are unfilled jobs?”.

Your payment method on file is used for Zwivio platform fees tied to official assignment or chargeable quote outcomes under the applicable job-type rules.

It is not used to process the homeowner's payment to your business. Homeowner payment for service work is handled directly between you and the homeowner through your normal business process.

If Zwivio approves a charge adjustment, it is typically issued as a credit to your Zwivio platform wallet and applied to future assignment fees. In some cases, Zwivio may issue a refund to the original payment method instead.

Platform credits are currently tied to approved adjustments or specific Zwivio-approved credit programs. They are not automatic for every job note, outcome report, or support request.

Elite is the top tier earned through consistent reliability and professional conduct. Elite service businesses are strongly favored when Zwivio routes eligible work. It is not purchased placement. Tier is set by Zwivio from your overall track record; see Reliability Score details for how tiers fit into routing.

Field Console shows your Reliability Score, recent offer outcomes, and Performance & ROI visibility where your role allows. The score updates based on your last 60 days of offer activity.

Tier is set by Zwivio based on your overall track record. Consistent reliability, professional conduct, and clean offer outcomes matter. It's not purchased and there's no single threshold that triggers an automatic upgrade. See Reliability Score details for how tiers fit into routing.

Pause work if safety is involved, document what you know, and contact Zwivio through the support path.

Zwivio routes service-business-side issues to people who can review context, including timing, communication attempts, assignment facts, safety concerns, and billing disputes. Automation handles day-to-day dispatch, but contested edge cases can receive human review.

Zwivio verifies homeowner legitimacy details needed for routing and communication and uses assignment-based workflows to reduce noise. These verify-legitimacy checks focus on the homeowner request details used for governed dispatch and assignment handling. If details look suspicious, document evidence and escalate promptly.

Homeowner review-before-assignment is different: that is the homeowner reviewing the service business before official assignment, not a substitute for verifying that the homeowner request itself is legitimate.

Payment for the service work itself is between your business and the homeowner. If a homeowner refuses to pay, follow your normal business process for payment collection and documentation.

You should also report the incident to Zwivio with the job details and timeline. Zwivio can review the homeowner's future eligibility in the dispatch network and consider whether platform-side action is appropriate.