Review Zwivio’s public business model, Protection, and contractor FAQ first. They explain how assignments work, when contractors are charged, and how Zwivio differs from shared-lead marketplaces. For company facts, read About Zwivio. If anything is still unclear, use the contact form to ask.
Service business FAQ
Everything you need to know
before your first job.
Joining, offers, payments, Reliability Score, and support. We've gathered the key answers here.
Start here
Jump to the questions most service businesses usually want answered first.
- Who owns the customer after Zwivio assigns me a job?
- Does Zwivio take a percentage if a small repair turns into a larger job?
- Is Zwivio just a place for homeowners to find the cheapest contractor?
- I'm based in Waukesha. How do I avoid bad drive-time jobs across town?
- Am I stuck in a contract or monthly fee if I try Zwivio and decide it is not a fit?
- Is Zwivio collecting my pricing data so it can compete with me later?
- Am I paying for an advertising lead or an officially assigned job?
Getting started
Zwivio is a governed home service dispatch platform built and operated in Wisconsin. Zwivio LLC is a Wisconsin-registered limited liability company and operates under a registered business address in Wauwatosa, Wisconsin. Read About Zwivio for company context and business model for how the platform works.
No. It provides exclusive job assignments. Zwivio does not sell traditional exclusive leads; for Emergency, Urgent, and Scheduled requests, it provides something more valuable: an official assignment after the service business reviews and accepts the opportunity.
An exclusive lead usually means a marketing provider sends a particular inquiry to one service business instead of selling that same inquiry to several businesses. That can be better than a shared lead, but it does not necessarily mean the homeowner has scheduled service, agreed to hire the business, accepted a quote, or contacted no other businesses independently.
Zwivio provides governed Dispatch opportunities tied to real homeowner requests. Eligible service businesses may receive a structured offer, often one business at a time during an exclusive response window. Receiving, declining, ignoring, or missing the offer does not create a platform fee. A fee applies only after the service business accepts and the job becomes officially assigned under the applicable workflow.
Once officially assigned, the request is assigned to that service business rather than sold as the same shared lead to multiple businesses.
Quote requests work differently because the homeowner is comparing options. Expressing interest is free, and the applicable fee is charged only when the homeowner approves the service business to participate. Homeowner approval allows the business to pursue the quote but does not guarantee that it will win the project.
No. Zwivio Dispatch Network is not an advertising-management service or a traditional pay-per-lead program.
Some marketing services generate inquiries through search engine optimization, pay-per-click advertising, Local Services Ads, social media advertising, or similar channels. Depending on the program, a service business may pay for advertising spend, campaign management, clicks, phone calls, messages, or form submissions before knowing whether the inquiry will become a scheduled or completed job.
Zwivio works differently. Service businesses do not need to maintain a separate advertising budget with Zwivio to receive Dispatch opportunities. Zwivio does not charge them for advertising clicks, phone calls, messages, form submissions, or merely receiving an offer.
For Emergency, Urgent, and Scheduled requests, the platform fee applies only after the service business accepts and the job becomes officially assigned under the applicable workflow.
Quote requests follow a separate homeowner-selection process. Expressing interest is free, and the applicable fee is charged only when the homeowner approves the service business to participate.
No guaranteed weekly volume is promised. Zwivio is a routing platform, not a fixed job subscription. Use it as part of your demand mix and operate for consistency.
For those request types, the platform fee applies only when the job becomes officially assigned to you. Viewing an offer, declining it, missing the window, or being held pending homeowner approval is not the charge event.
If the job never reaches official assignment, no assignment fee is due. This includes cases where the homeowner does not confirm an approval-required flow and the hold releases without assignment.
No. Before acceptance, you see decision context such as request type, city/state/ZIP job area, applicable timing context, equipment context, platform fee, and when available, estimated drive time and miles to the job area. Full name, phone, and street address release only after official assignment and a successful charge, subject to the normal workflow rules.
When available, Zwivio shows estimated drive time and miles before you accept. Offer texts may include a drive estimate, and the secure offer page can show the same estimate with an option to use your current location for that offer.
No. The secure offer page asks for current location only if you choose "Use current location" for that offer. Zwivio does not request current location automatically on page load.
On-Call mode tells Zwivio that your team is available to receive routed offers. Turn it on only when someone can actually monitor and respond, because missed or late responses can affect reliability over time.
Use caution and do not force a risky commitment. If the details appear inconsistent, keep the offer context, note what looks off, and contact Ops for guidance before proceeding.
Zwivio is a governed home service dispatch platform for licensed contractors: text-first routed offers tied to real homeowner requests, with platform fees on official assignment. Not a public contractor directory or open job board. Read What is Zwivio (contractors) for the full contractor explainer.
Apply on the contractor join page. You will enter your business details, address, trades and job types, service area, and any documents required for the path you choose. If Zwivio Dispatch is currently available for your area and trade, you can also choose whether to participate in routed Dispatch opportunities. Field Console setup is available even when Dispatch is not currently available for your market or trade.
Zwivio currently serves parts of Wisconsin, with a focus on the Milwaukee area and nearby communities. If you serve that region, apply and we will confirm coverage against your service area.
It depends on what you are setting up. Every contractor account can complete Field Console setup for your business. If you opt into Zwivio Dispatch Network in a supported market and trade, you must meet Dispatch readiness requirements, including responding quickly to routed offer texts. We verify documents where Dispatch participation applies and expect honest availability settings.
We review applications in order of arrival. Most applicants hear back within a few business days; complex cases or high volume can take longer. If something is missing, we email you.
No mobile app install is required. Contractors use the browser-based Field Console portal for account setup, Dispatch readiness, assigned jobs, coverage, and day-of follow-up. Routed offers and many time-sensitive updates can stay text-first on your phone.
We review your contractor account submission. You can continue setting up Field Console for your business while the relevant review steps are completed. If you want to activate a Field Console Pro plan, Ops approval is required before activation. If you choose Zwivio Dispatch where it is available, Dispatch readiness and compliance review are handled separately before routed offers begin.
Yes. Keep service area and job settings current so routing reflects work you actually want and can serve.
Yes. Update job types as your operation changes so offers match real capacity.
A specialty describes the homeowner’s requested service within a broader trade. Request type still describes how the job should be handled, such as urgent, scheduled, or quote. Enrolling in a parent trade does not automatically make a service business eligible for every specialty under that trade.
Routing eligibility can pause until required documents are updated and approved.
That depends on your settings and operating needs, but contractors can generally control availability rather than treating the platform as all-or-nothing at all times.
Possibly. If requirements or business details change, Zwivio may be able to review a future application again.
No. Joining Zwivio does not place your company in a public contractor directory on our website. We do not publicly advertise which contractors participate in the system just because they joined. Homeowners do not shop through a public roster of participating contractors. Contractor participation is handled internally within the dispatch network. A homeowner only sees contractor details when that contractor is actually involved in the assignment or approval flow for that specific job.
Confirm billing method, service area, job types, dispatch phone ownership, and who is responsible for monitoring offer texts. Turning On-Call without that checklist is the fastest way to miss good offers.
Expect setup calibration first: validating response speed, arrival-window choices, and dispatch workflow discipline. Offer volume can vary by demand and fit, so focus on clean execution rather than day-one volume assumptions.
Set clear ownership for offer monitoring, acceptance authority, tech handoff, and escalation paths when capacity changes. A simple written process prevents avoidable misses and assignment confusion.
The join flow asks for your business details first. Required documents depend on your path and selected dispatch categories. Regulated trades such as HVAC, plumbing, electrical, and roofing may require license information and liability insurance when you apply for Zwivio Dispatch Network participation. Wisconsin HVAC contractor license requirements apply when you opt into HVAC dispatch in supported Wisconsin markets. Other categories may not require license fields at join. Field Console and Field Console Pro paths follow the documents shown in the application. Dispatch routing eligibility can pause if required documents lapse after approval.
Zwivio supports dispatch-capable home service categories including Heating & Cooling, Plumbing, Electrical, Landscaping, Roofing, Pest Control, Water Heater, Drain / Sewer, Appliance Repair, Garage Door, Handyman, Painting, Cleaning, and Water Damage Restoration. Participation depends on your service category, configured request types, and market availability. See supported service categories and apply on the contractor join page.
Yes. Cleaning is a supported dispatch-capable category. Request types and dispatch participation depend on your configuration and market. Field Console setup is available for your business operations regardless of dispatch path.
Yes. Roofing, painting, landscaping, pest control, and handyman are supported dispatch-capable categories. Request types and license requirements at join vary by category. Apply on the contractor join page and select the trades and request types that match your business.
No. Request types vary by trade. Many categories support Emergency, Urgent, Scheduled, and Quote lanes; others commonly use Scheduled and Quote. Your selections at join and active job-type configuration determine which lanes apply to your dispatch participation.
No. License information at join depends on the dispatch categories you select. Regulated trades such as HVAC, plumbing, electrical, and roofing typically require license details when applying for dispatch. Categories such as landscaping, painting, cleaning, pest control, and handyman often do not require license fields at join. Compliance review still applies where relevant.
Yes. What matters is your service area coverage, not your business address. If you serve the Milwaukee area and nearby communities, apply and Zwivio will confirm coverage against your configured service area.
Field Console and Field Console Pro
Field Console is the contractor portal for managing your Zwivio account and day-to-day dispatched work. Contractors participating in Zwivio Dispatch can use it for readiness, offers, assigned jobs, coverage, and day-of execution. See the Dispatch Network guide for Dispatch-specific workflows.
No. A Field Console Pro subscription is not required for Zwivio-dispatched work. Field Console Pro is an optional paid upgrade for the work your business books and manages directly.
Field Console Pro is Zwivio’s optional contractor-operations add-on. It helps your business organize customers, jobs, schedules, quotes, invoices, service records, follow-ups, reports, and related workflows for work your business books directly. See the Field Console Pro guide for details.
Yes. Field Console Pro can be used as a standalone contractor-operations workspace. Zwivio Dispatch Network participation is optional and depends on supported markets and trades.
No. Field Console Pro is trade-agnostic contractor-operations software. Zwivio Dispatch Network routes governed opportunities where your service category and area are active.
Yes. Field Console Pro is available nationwide for service contractors across all 50 states and Washington, DC: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. You can use it to manage the work your business books and runs directly, whether or not Zwivio Dispatch Network is currently available in your area. Dispatch opportunities remain limited to supported markets and trades.
They are separate. Dispatch assignment fees apply under the applicable routed-job assignment or quote rules when you participate in Zwivio Dispatch. Field Console Pro plan charges apply only if your business chooses a plan for directly managed operations. Dispatch billing and customer invoice payments collected through Field Console Pro are different charge paths.
Yes. Field Console Pro is designed for customers, jobs, schedules, quotes, invoices, service records, follow-ups, and related workflows for work your business books directly.
See the Field Console Pro pricing section on the Field Console Pro page for the latest plan details. Starter is pay as you go; Pro and Pro Plus are optional monthly plans when your business chooses them.
Contractor trust, control, and growth
Once a job is officially assigned to you, the homeowner relationship for that job is between your business and the homeowner. Zwivio is a dispatch platform, not a customer gatekeeper.
You can communicate professionally with the homeowner, perform the service work, invoice through your normal business process, and offer appropriate follow-up services such as maintenance plans. Zwivio does not stop you from building a long-term customer relationship after a proper assignment.
Yes. Once you are properly assigned and communicating with the homeowner, you can offer normal follow-up services through your business.
That may include maintenance plans, replacement options, future service visits, or other work that makes sense for the homeowner. Zwivio does not take over that customer relationship or prevent you from growing recurring revenue.
Yes. After proper assignment, you can offer financing options, maintenance plans, replacement proposals, or other services your business normally provides.
Zwivio does not control your pricing, invoice, financing options, or final scope of work. Those details are handled between your business and the homeowner.
No. Zwivio does not take a percentage of your invoice.
The Zwivio platform fee is tied to the applicable assignment or quote rules for the request type, not to your final ticket size. If a diagnostic visit turns into a larger repair, replacement, or maintenance opportunity, your revenue from that service work belongs to your business.
No. Zwivio is not a public directory where homeowners scroll through contractors and pick the lowest price.
Zwivio is an assignment-based home service dispatch platform. Requests move through a governed routing flow based on eligibility, availability, service fit, timing, and reliability. You are not bidding in a public race against a long list of contractors.
No. Zwivio does not set your diagnostic fee, repair price, replacement quote, maintenance-plan price, or final invoice.
Your pricing and scope of work are handled between your business and the homeowner after proper assignment. Zwivio's role is dispatch, routing, assignment workflow, and platform support.
No. Zwivio does not publish a public roster of participating contractors just because they joined.
Homeowners do not browse a public list of Zwivio contractors. Contractor details are shown only when the workflow requires them for a specific job, such as homeowner approval or official assignment.
Zwivio is not trying to flood a market with every contractor who applies.
A dispatch platform only works when homeowner demand, contractor capacity, service coverage, and routing reliability stay balanced. Zwivio reviews network growth around real demand and operational fit so contractors are not joining just to sit in an overcrowded queue.
Zwivio is designed to give you decision context before you accept.
Before acceptance, you may see the job area, applicable timing context, equipment context, platform fee, and when available, estimated drive time and miles. The secure offer page may also let you use your current location for that specific offer so you can decide whether the job makes sense for your route.
Not as a dedicated brand-only filter today.
Zwivio currently routes based on broader job-type and service-fit settings. When available, the offer context may include equipment details such as brand, age, and issue description so you can decide whether the job fits your team's expertise. Declining an offer that is not a fit does not create a platform fee.
Equipment details are decision context, not a guarantee.
Homeowners may not know the exact brand, age, model, or cause of the issue when they submit a request. Use the routed details to decide whether the job appears to fit. If the actual site conditions are materially different after assignment, document what changed and follow the normal job, outcome, or support path.
Receiving, viewing, declining, or missing an offer does not create a platform fee. Zwivio charges based on official assignment outcomes under the applicable job-type rules.
If a job is officially assigned and the homeowner is clearly not serious, document the facts, including contact attempts, timeline, and what happened. Zwivio has a human review path for disputed billing and assignment outcomes.
Zwivio Dispatch Network does not require a Field Console Pro subscription, activation fee, or long-term membership fee for routed work. You pay Dispatch platform fees only when the applicable job reaches an official assignment or chargeable quote outcome under Zwivio's rules.
If you add Field Console Pro for work your business books directly, plan charges follow the plan you choose and can be reviewed on Field Console Pro pricing. If you want to stop receiving Dispatch work, use availability controls or contact Zwivio to adjust your account.
No. Zwivio is a Wisconsin-registered LLC with a registered business address in Wauwatosa, Wisconsin.
Zwivio was built for Wisconsin home service dispatch, with local service-area logic, contractor vetting, homeowner approval flows, and routing rules designed around the way real service work is handled here.
No. Zwivio is a home service dispatch platform, not a service company.
Zwivio does not use your job history to become your competitor. When Zwivio reviews job outcomes, assignment results, or dispute details, the purpose is to operate the dispatch system, support routing quality, review contested outcomes, and improve platform reliability.
No. Reliability Score is about consistency when you are available, not forcing you to work all the time.
If you cannot take work, use Off-Call or FULL so the platform does not route offers to you as if you are available. A contractor who is honest about capacity is more useful to the dispatch system than one who accepts work they cannot actually complete.
No. Zwivio is not a public fastest-finger job board.
Offers are routed through time-bound windows. During your exclusive window, you are first in line for that offer. If you miss the window, you are not charged, and routing may continue. If the job is still open later, you may be able to signal late interest.
You stay in control of your availability.
If your team is full, use FULL or go Off-Call so Zwivio stops routing new offers to you while you are unavailable. Zwivio's goal is not to flood your phone with work you cannot take. Accurate availability helps the routing system move requests to contractors who can actually respond.
Your crew's safety comes first.
If something feels unsafe, do not force the visit or continue the work. Leave the situation if needed, document objective facts, and report the issue through the Zwivio support path. Zwivio can review the situation with context instead of treating every edge case as a normal completed job.
No. Before you accept, the homeowner does not receive your normal post-assignment contact details.
Zwivio only shows contractor details when the workflow requires them for that specific job, such as homeowner approval or official assignment. This helps keep the pre-acceptance stage focused on fit, timing, and routing rather than turning Zwivio into a public contractor directory.
No. Zwivio should be one part of your demand mix, not your only source of work.
Zwivio is designed to route real homeowner requests when there is a fit between homeowner need, contractor availability, service area, timing, and reliability. You should still maintain the marketing, referrals, maintenance plans, and customer relationships that already work for your business.
You may continue using referrals, repeat customers, your own website, search advertising, social advertising, or other marketing channels independently. Zwivio does not require you to transfer those campaigns to Zwivio, and participating in Dispatch does not require a separate advertising budget with Zwivio.
Yes. Zwivio complements your existing marketing. Many service businesses continue using referrals, repeat customers, search advertising, social advertising, and other channels while also participating in the Dispatch Network.
How offers work
Automated Zwivio offer and job-update texts are sent from +1 (414) 420-2610. Save this number in your contacts so you recognize legitimate threads quickly. This is our automated texting line for dispatch. It is not a dedicated business or support hotline.
Save Zwivio’s automated offer text number as a named contact (for example, “Zwivio Offers”) and make sure dispatch notifications are enabled on the device your team actually monitors.
Use one monitored dispatch phone, keep alerts on, and assign a clear shift owner. Most missed-offer problems come from shared phones with unclear responsibility, not missing technology.
Zwivio texts offer context and a link to full details. Reply by text or use the link to act.
Check the active thread as soon as possible. If still open, use the available late-interest path. If already assigned, you are not charged for that missed window.
Usually no. One miss rarely defines your account; repeated missed responses are what create reliability and volume problems over time.
As fast as your team can reliably commit. Offer windows are time-bound, and consistent response discipline improves both conversion and reliability over time.
A short period where you are first in line for that offer. If you miss it, routing can continue to other contractors.
You are not charged. The job may continue routing to other contractors. Watch your latest Zwivio thread for status. If the job is still open, you may be able to register late interest (see “What is late interest?”). That is a new signal, not a reopening of the original timed offer.
Late interest lets you raise your hand after an offer window expires if the job is still open. It is a fresh signal, not a guaranteed rewind.
Emergency is the fastest path for time-sensitive outages. Urgent is for problems that still need attention soon, with a wider expected service window than Emergency. Scheduled is for planned, non-urgent work using a homeowner availability window. Quote follows a separate interest-and-homeowner-selection path for larger projects: expressing interest is free, and the platform fee applies only when the homeowner approves a contractor connection under the Quote rules.
Quote requests stay open for a limited collection period. You can express interest only while the request is open and your opportunity remains eligible. Once the Quote collection deadline has passed, Zwivio no longer accepts new contractor interest.
No. The homeowner chooses how many interested contractors they may connect with. That does not guarantee responses and is not the same as the number of contractors who may express interest while the Quote request is open.
Emergency requests are the most time-sensitive. You may get a short exclusive window to respond; if you are available, treat emergency threads as highest priority. If you miss the window, you are not charged, but routing may move on. See “What if I miss my exclusive window?” and Offer preview for how offer timing is presented.
No. Field Console is your contractor portal for Dispatch readiness, routing visibility, and follow-up inside Zwivio’s governed dispatch model. It is not a public marketplace or job board where anyone can browse homeowner requests.
Jobs that finished routing without an assignment may surface in Field Console under Unfilled Jobs for eligible contractors. You can request or claim one there when it is a fit. That remains subject to routing rules and your eligibility.
If your team cannot fulfill the job, cancel it as soon as possible through the job/status flow so Zwivio can restart routing and the homeowner is not left stranded. A cancellation may still affect reliability, but it is usually better than becoming a no-show. Accept only when your team can actually cover the job.
Field Console can support team visibility, but operational ownership still matters. If multiple people are watching, your team should still define who can take final offer actions to avoid conflicting responses.
Confirm tech availability before accepting whenever possible, then pass job context, ETA commitment, and homeowner coordination details in one handoff. Incomplete handoffs are a common source of avoidable misses.
Use FULL or Off-Call when true capacity is full rather than letting offers expire unintentionally. Honest availability protects reliability and avoids over-commitment.
Treat that as a process issue and address ownership promptly. A single accountable monitor per shift is usually better than shared assumptions with no clear decision owner.
For Emergency, Urgent, and Scheduled offers, Zwivio shows practical arrival windows you can choose from. Each option represents a time range when your team can arrive. You may also see a Full window option or a way to set a custom time. If you propose timing outside the homeowner’s applicable window, homeowner approval is required before official assignment. Quote opportunities follow a different interest-and-selection flow rather than the normal arrival-window acceptance path.
For Emergency, Urgent, and Scheduled offers, an inside-window option fits within the applicable homeowner timing window. Depending on the homeowner’s settings, the job may be able to finalize without an additional approval step. Some homeowners still require explicit approval even when the proposed timing is inside the window.
If your proposed arrival time is outside the applicable homeowner window, the homeowner must approve the timing before the job is officially assigned. While that decision is pending, the opportunity may be held for you on applicable flows. If the homeowner does not approve, you are not charged.
Yes. Reply with the offer reference number and command (for example, 17Y1 to accept with the first arrival pick, 17N to decline, 17V to resend the link). Use the link when you want the full layout before deciding.
Yes. You may receive multiple Zwivio offers at once. Reply in any order - just include the correct offer reference number from each text so Zwivio can match your reply to the right job.
Reply with the 2-3 digit offer reference number from your Zwivio text plus the command. Common examples include 17Y1 to accept, 17N to decline, 17V to resend the link, 17 OMW when you are on the way, 17 ETA 15 for an arrival estimate, 17 LATE 10 if you are delayed, and 17 DONE when the job is finished.
If Zwivio cannot match your reply, send it again with the offer reference number from your latest Zwivio text. Uppercase or lowercase letters are fine, and extra spaces are OK. You can also open Unfilled Jobs or the latest portal link to make sure you are replying to the right offer.
Yes. If late-interest texting is available for that offer, reply with the offer reference number plus INTEREST and your availability, such as 17 INTEREST 20. Zwivio will use that signal according to the current routing state and availability rules.
The offer reference number lets Zwivio match your text reply to the correct offer, especially when more than one offer is active on the same phone. Include that number each time you accept, decline, resend, or send a status update.
No. Uppercase or lowercase letters are fine, and extra spaces are OK. The safest approach is still to include the correct offer reference number and a clear supported command.
It varies by demand, coverage fit, request types, availability state, and account readiness. Zwivio does not promise a fixed daily offer count.
If the job is already assigned and homeowner contact is available, contact the homeowner right away to see whether the timing can still work. If the homeowner does not agree, or your team cannot fulfill the job, the contractor or homeowner may end up canceling so Zwivio can restart routing. A cancellation may affect reliability, and because the issue started from the contractor side, any fee adjustment or refund would depend on review rather than being automatic.
That should be unusual if your settings are accurate, but if it happens, address it promptly. Keeping coverage and preferences current is the best way to avoid these situations.
If you can accommodate the change, coordinate directly with the homeowner and be clear about what you can actually commit to. If the timing no longer works and the job cannot be fulfilled as assigned, the job may need to be canceled so Zwivio can restart routing. A cancellation may affect reliability, and any fee adjustment or refund would depend on review if the problem started on the contractor side.
Yes. If timing changes, contact the homeowner directly as soon as possible and give the clearest ETA you can. If the updated timing no longer works for the homeowner or your team cannot fulfill the job, the job may need to be canceled so Zwivio can restart routing. A cancellation may affect reliability, and any fee adjustment or refund would depend on review if the issue started on the contractor side.
Update the homeowner as soon as you know there is a delay. Reliability is not just about accepting work. It is also about following through with clear communication.
Once you are properly assigned and the workflow allows contact, use the appropriate communication path for coordination. Keep communication professional and job-related.
You'll receive a text from +1 (414) 420-2610 with the request type, job area, applicable timing context, equipment context, platform fee, and when available, a drive estimate. Reply by text using the offer reference number and command, or tap the link for full details before deciding.
You can also send yourself a demo offer text from the demo offer text page (sample flow only—not a routed job).
No. Offers are routed in real time as requests come in. There's no queue to browse in advance. Going On-Call tells Zwivio your team is ready to receive whatever routes to you.
Payments and fees
Zwivio shows the current platform fees on the contractor Pricing & earnings page, along with the interactive comparison calculator. That page is the best place to view the latest fee schedule by request type.
Most contractors are on Zwivio's standard fee schedule. In some cases, businesses with specific operating needs or unique arrangements may have a separate agreement. The current standard pricing is shown on the contractor Pricing & earnings page.
Zwivio Dispatch Network does not charge a monthly membership fee for routed jobs. Contractors pay Dispatch platform fees tied to official assignment outcomes under the applicable job-type rules.
Field Console Pro is separate optional contractor-operations software. Starter is pay as you go; Pro and Pro Plus are optional monthly plans when your business chooses them. See Field Console Pro pricing for current plan details.
No. Zwivio does not charge a participating service business merely because someone clicked an advertisement, called a phone number, sent a message, submitted a form, or because a Dispatch offer reached the business’s phone.
For Emergency, Urgent, and Scheduled requests, the Dispatch platform fee applies only after the service business accepts and the job is officially assigned.
Quote requests use a separate homeowner-approval process. Expressing interest is free, and the applicable fee is charged only after the homeowner approves the service business to participate.
Zwivio Dispatch Network also does not require a separate advertising budget, advertising-management fee, activation fee, or monthly Dispatch membership charge. Field Console Pro is a separate optional product for work the service business books and manages directly.
Emergency, Urgent, and Scheduled pricing is tied to official assignment. Quote pricing is different: the platform fee applies per homeowner-approved contractor under quote rules, which is a different path from emergency-style dispatch assignment.
The calculator is a comparison tool that helps contractors estimate how Zwivio's assignment-based pricing compares with traditional lead-platform spend. It uses your inputs such as lead volume, close rate, and average revenue to illustrate the difference between paying for leads and paying only on official assignment.
No. The calculator is an estimate based on the assumptions and inputs you provide. Actual results depend on your close rate, demand, routing fit, job mix, and how you operate on the platform.
The comparison uses a whole-job count derived from your inputs. Partial implied jobs are rounded down so the model stays conservative and easier to compare across both columns.
No. Receiving, viewing, declining, or missing an offer is not the charge event. Zwivio charges on official assignment outcomes, not on broad lead access.
Zwivio may update pricing or contractor terms over time. The current pricing and calculator experience on the Pricing & earnings page reflects the latest standard schedule available to contractors.
Use the contractor Pricing & earnings page. That is where Zwivio shows the current fee schedule and interactive comparison calculator.
Field Console includes Performance & ROI visibility for your business. Owners and dispatchers can review offer outcomes, accepted work, pending homeowner approvals, official assignments, wallet activity, and platform-fee activity over time where their role allows. It is meant to help your team understand what happened after offers were sent—not just whether a text arrived.
Verified packets help confirm job outcomes, support dispute protection, and improve future routing. When completion rewards are enabled for the job type, Zwivio issues wallet credit after the packet is verified. Credits apply to your Zwivio wallet for future assignments.
30-Second Close credits are Zwivio wallet credits contractors can earn after submitting a verified 30-Second Close packet, when completion rewards are enabled for that job type. The packet is optional and usually includes photo evidence and the job outcome after the job is marked complete. Credits apply to your Zwivio wallet for future assignments.
Assignment means the job is finalized to you under that job type’s rules. Until that finalize step completes, no assignment fee is due.
Timing matters: whether you were officially assigned, whether a Zwivio platform fee was collected, and whether homeowner contact details had already been released for that job.
If the job does not reach official assignment, Zwivio does not collect the platform fee. If no platform fee was collected, there is nothing to refund.
After a platform fee is collected, the next steps depend on the facts. Zwivio may apply contractor credit, approve a cash refund through your payment provider when supported, involve Ops review, or deny an adjustment.
Credit and refund are not the same. Credits apply toward future Zwivio platform charges; refunds send money back through the provider when approved.
Once homeowner contact has been released, the case normally goes through Zwivio Ops review and is not treated as automatically refundable.
Accounts on manual billing may not get automatic cash refunds through the platform; Zwivio may use credit or offline handling instead.
There is no refund guarantee in every case. Read Protection for the full plain-language walkthrough.
Record communication attempts and job facts, then use the dispute/support path with clear evidence. Human review exists for contested billing and assignment outcomes.
Declining an offer is free. A single decline is not usually a major issue.
If the job is not a fit because of distance, timing, equipment type, brand expertise, or capacity, decline it rather than accepting work your team cannot complete. Repeated declines while On-Call can affect your recent acceptance pattern over time, so the better operating habit is to keep job settings current and use Off-Call or FULL when you are not truly available.
You are not charged. Expired/no-response outcomes count in your 60-day acceptance ratio like declines, so consistent slow response can pull your Reliability Score down over time even though your card is untouched.
Update your billing method as soon as possible. Ongoing billing failures can block assignment flow until payment readiness is restored.
Review billing notifications, card expiry, and failed-charge history regularly. Most avoidable assignment interruptions come from stale payment methods or delayed follow-through on billing alerts.
Use your onboarding Ops channel or contractor portal support and include the job reference. Billing disputes are reviewed by humans; automated routing does not replace that review on contested outcomes.
Approved charge adjustments are usually handled as a platform credit that can be applied to future Zwivio charges. In some cases, Zwivio may issue a refund to the original payment method instead. The resolution depends on the situation and how the charge was processed.
In the contractor portal, open billing settings, add or replace your card on file, and save. Charges still run only on official assignment.
Your payment method on file is used for Zwivio platform fees tied to official assignment or chargeable quote outcomes under the applicable job-type rules.
It is not used to process the homeowner's payment to your business. Homeowner payment for service work is handled directly between you and the homeowner through your normal business process.
Not every outcome is automatic. If you believe a charge should be reviewed, use the dispute or support path with clear supporting details.
Include the assignment details, timeline, communication attempts, and any on-site facts that support your case. Clear documentation helps Zwivio review the situation fairly.
If billing readiness is blocked, assignment flow can be interrupted for applicable jobs. Keep cards current and clear failures quickly so payment gating does not stall routing outcomes.
If Zwivio approves a charge adjustment, it is typically issued as a credit to your Zwivio platform wallet and applied to future assignment fees. In some cases, Zwivio may issue a refund to the original payment method instead.
Platform credits are currently tied to approved adjustments or specific Zwivio-approved credit programs. They are not automatic for every job note, outcome report, or support request.
Billing failures can interrupt assignment flow for applicable jobs. Update your payment method as soon as possible through billing settings in the contractor portal. Most avoidable routing interruptions come from stale or expired cards.
Reliability Score
A summary of recent offer outcomes (accepts, declines, expires, and cancel-after-accept behavior) used to inform routing favorability over time.
Among eligible contractors, better reliability generally improves routing favorability. It does not override eligibility gates like compliance or billing readiness.
Accepting offers you can take, responding quickly, completing jobs without cancel-after-accept, keeping On-Call honest, and updating location when you move. All of that builds the acceptance pattern the score measures.
Repeated expires/declines, cancel-after-accept behavior, and inaccurate availability signals can reduce reliability over time.
Elite is the top tier earned through consistent reliability and professional conduct. Elite contractors are strongly favored when Zwivio routes eligible work. It is not purchased placement. Tier is set by Zwivio from your overall track record; see Reliability Score details for how tiers fit into routing.
No. A single miss blends into a 60-day window. What weighs on the score is a pattern. Repeated ignores, repeated expires, or cancel-after-accept events.
Availability controls exist so contractors can represent real capacity. The goal is accurate availability, not forcing contractors to appear available when they are not.
Zwivio’s reliability and routing systems are designed to stay consistent rather than being adjusted informally case by case. If you believe something is wrong or unfair, contact Zwivio so the situation can be reviewed.
Review recent offer outcomes and operational logs first, then escalate with concrete examples if something still looks wrong. Clear event-level evidence is the fastest way to investigate score concerns.
Standardize response rules and dispatch ownership so all responders make consistent decisions. Reliability usually degrades when teams mix different habits across the same account.
Field Console shows your Reliability Score, recent offer outcomes, and Performance & ROI visibility where your role allows. The score updates based on your last 60 days of offer activity.
The score uses a 60-day rolling window with a built-in stabilizer that prevents early results from having an outsized impact. New accounts start with a neutral prior. Consistent execution is the fastest path to building a favorable track record.
Tier is set by Zwivio based on your overall track record. Consistent reliability, professional conduct, and clean offer outcomes matter. It's not purchased and there's no single threshold that triggers an automatic upgrade. See Reliability Score details for how tiers fit into routing.
Availability and dispatch
Use On-Call when someone can respond, Off-Call when you are not available, and capacity controls when your day changes. In Field Console, you can mark your team open, unsure, full for today, or available only during selected windows. Keep service area, request types, and location current so routing reflects work your team can realistically take.
Use FULL when your team is at capacity for new same-day work. FULL is a daily capacity signal, not a permanent account pause. Future service windows may still be considered if your On-Call, coverage, and request-type settings allow them. If you do not want to receive offers at all, use Off-Call or contact Zwivio if your account needs to be disabled.
Routing uses your configured service area and current operating location to avoid poor geographic matches. Keep location and settings current.
Update it whenever your operating area changes so routing reflects reality.
Run a repeatable daily routine: confirm who is on dispatch, verify true capacity, keep location fresh, and clear offer backlog quickly. Consistency beats ad hoc reaction.
Check availability state, payment readiness, coverage/job-type settings, and recent response patterns first. Many slowdowns are operational configuration issues rather than market shutdown.
Keep settings accurate, stay honestly available, respond quickly, avoid avoidable declines/expires, and maintain billing/compliance readiness. Reliable execution improves routing trust over time.
Confirm compliance documents, payment method health, service area and job types, current location signal, and dispatch ownership. Any gap in that chain can reduce or block opportunities.
Review your recent availability, response outcomes, and readiness signals first. If something still looks off, escalate with specific examples so Ops can review with context.
Zwivio’s contractor setup is designed to reflect the kinds of work and service areas you actually want to receive. Keep those settings aligned with your real operation.
Use the appropriate availability controls so routing does not assume you are ready to take work when you are not.
Possibly, depending on the account setup currently supported for your team. If multiple people need to monitor or manage Zwivio activity, contact Zwivio first to confirm the best supported workflow.
Be careful with operational links and coordination flows. Use only the supported workflow for your account so offer handling stays accurate and secure.
Update it promptly so you do not miss offers, assignment coordination, or account-related communication.
Yes. You can keep text as the time-critical response path while using Field Console for visibility and follow-up. Make sure your team has one clear source of action authority so the workflow stays consistent.
Off-Call means you are not available to receive routed offers right now. FULL means your team is full for today's new work. Use Off-Call when you want to stop being considered more broadly; use FULL when today's capacity is gone but future service windows may still be workable.
Update it from the contractor portal or follow the GPS sync prompt when it appears. Routing uses your current operating location for proximity matching. A stale or incorrect location can result in poor geographic matches or missed opportunities.
Disputes and support
Start with Ops on the channel you were given. Describe the job reference, what happened, and attach proof if you have it. Billing and behavior edge cases may get human review; automation handles day-to-day dispatch, and Ops may make final decisions on contested situations.
Pause work if safety is involved, document what you know, and contact Zwivio through the support path.
Zwivio routes contractor-side issues to people who can review context, including timing, communication attempts, assignment facts, safety concerns, and billing disputes. Automation handles day-to-day dispatch, but contested edge cases can receive human review.
Use the contractor portal messaging or the Ops contacts from onboarding. Include job IDs, timestamps, and any photos or messages that clarify the situation.
Routine Reliability Score updates follow observable offer outcomes (accept, decline, expire, cancel-after-accept). Separately, contested exceptions go to Ops before punitive actions. If you believe a score outcome is wrong because of a system or data issue, escalate with Ops.
Use the contact path from your invite/onboarding package or the contractor portal. That is the standard path for billing, compliance, and dispute evidence.
If you want to stop participating in Zwivio, email contact@zwivio.com from your registered address with your request. Zwivio will verify and disable your account so you do not receive future routing or contractor notifications.
If Zwivio cannot complete routing normally, the request may be reviewed for manual follow-up or another next step. You are not expected to ignore a platform-side problem if it affects the job.
Zwivio verifies routing information and uses assignment-based workflows to reduce noise. If details look suspicious, document evidence and escalate promptly.
Prioritize safety first, avoid risky on-site decisions, and document objective facts (messages, timing, photos when appropriate). Then escalate through the support path so Zwivio can review with context.
Document each contact attempt and timeline, then follow Zwivio’s no-show or non-responsive workflow. Clear evidence helps if billing or assignment outcomes need review.
Document what differed from the routed details and how it affected the visit. Share that evidence with Ops so assignment and dispute handling can be evaluated accurately.
Capture job IDs, timestamps, call/text attempts, and concise notes on what looked inconsistent. Add photos only when appropriate and safe. Good documentation makes review faster and fairer.
That can happen. Confirm the actual issue on site, communicate clearly, and document the difference if it materially affects the visit or next steps.
Document what you found and follow the appropriate Zwivio workflow for reporting the outcome. Clear documentation matters if the visit should be reviewed later.
Payment for the service work itself is between your business and the homeowner. If a homeowner refuses to pay, follow your normal business process for payment collection and documentation.
You should also report the incident to Zwivio with the job details and timeline. Zwivio can review the homeowner's future eligibility in the dispatch network and consider whether platform-side action is appropriate.
You can discuss options directly, but be clear about what is included, what changes, and what new approval or pricing is required.
Contact Zwivio as soon as possible if the assignment can no longer be fulfilled properly. Timing and documentation matter.
Your safety comes first. Leave the situation if needed, handle any immediate safety concerns appropriately, and report the incident to Zwivio with as much detail as you can.
Prioritize crew safety first, do not force entry or unsafe work, and document what blocked service. Then report through the support path so the outcome is recorded correctly.
For offer, approval, assignment, and charge timing, read What is Zwivio (for service businesses) or the platform-wide business-model page.
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