How Zwivio uses
text updates
Zwivio may text you operational updates (approvals, routing, assignment, trip updates), plus occasional account or quote messages. Here is what to expect and how to respond.
Example message threads
Four common scenarios. Zwivio messages on the left. Your replies on the right when a reply is needed.
Recognizing real Zwivio texts
Most messages are simple status updates. Here is how to tell a legitimate Zwivio text from anything suspicious, without needing to be on edge every time your phone buzzes.
What we may send
Routing progress, approval links on zwivio.com, trip updates, and occasional account or quote reminders. Links should point to zwivio.com (or a short URL you recognize as ours). When in doubt, open the latest message and use the link there. Older threads can be out of date.
What we will not ask for by text
We will not ask you to text your full Social Security number, full payment card number, or account password. If a message asks for that kind of information, do not reply. Contact us through zwivio.com/contact or call the number on our site instead.
What texts you may receive
Approval requests
When we have a contractor option that needs your confirmation, we send a text with an approval link. Open the link to approve or decline. Replying with bare "Y" or "N" does not process an approval.
Assignment and scheduling
After you approve, we may text when a contractor is booked, if the arrival window changes, or with a status link to track the job.
Trip updates
While a contractor is heading to you, we may send short updates (for example: on the way, running late, arrived). These are informational. No reply is required.
Routing updates
While we are still matching a contractor, we may send short updates with a track-status link. Timing depends on what is happening with your request.
If a contractor cancels
If your assigned contractor cancels, we may text that we are re-routing your request and include a status link. This is not a reply flow. No "Y" or "N" needed.
Quote and non-urgent updates
For quote requests, we may text when a contractor is interested, when a quote window is closing, or when a quote request closes. We may also text a review link after service. Depending on your notification preferences, some of these may be email-only.
Account and verification
We may send password reset links, phone verification codes, and intake-related messages. Follow the instructions in the message.
Operational outcomes
In rare cases we may text a short note about an account or service outcome. No reply is required.
When we could not find another contractor
If we exhaust routing and ask whether to send your job back to the previous contractor, that message will say "Reply Y or N." Only Y or N is accepted for that specific text, and only while that offer is pending.
If you missed an approval deadline
If your approval window expired and we are continuing to search, we may include a short reply code in the message. Reply using exactly the format shown. For example, Y followed by the code. A bare Y without the code will not work for that flow.
How to respond
Use approval links for approvals. Use status, quote, resume, and review links when the message points you to a URL.
For the exhaustion "previous contractor" text, reply Y or N as instructed.
For the late-approval code text, reply Y plus the code exactly as shown.
For everything else, no reply is needed unless the message explicitly asks for one.
What is not supported
- Bare Y or N for approvals. Use the link in the message.
- Bare Y for the late-approval flow when a code was provided. Reply must be Y followed by the code exactly.
- Free-form replies to operational texts unless the message explicitly asks for a reply.
Tips
- Keep your phone available after you submit a request.
- Open links from the latest Zwivio message, not older ones.
- Reply STOP to opt out of SMS; reply START to restore it. See our terms for details.
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