Controlled contact sharing
For dispatch requests, contact details are shared through the assignment flow, not broadly pushed to every home service business in the queue.
HOMEOWNER PROTECTION
Clear protection for every
service request.
Zwivio is a dispatch platform, not a service company. Here is how that helps protect your information, your request flow, and where pro responsibility starts.
Privacy-first dispatch
Your details deserve more care than a lead blast.
Zwivio is built to coordinate dispatch without broadly distributing your contact information. For dispatch jobs, details move through the assignment flow; for quote requests, sharing follows the review and approval steps that apply.
Quote review before connection
For quote-style requests, home service businesses may express interest first, and sharing follows the approval path for that request.
Verified participation requirements
Every home service business completes business verification, and required trade or jurisdiction credentials must be verified before Dispatch eligibility.
Clear role boundaries
Zwivio coordinates dispatch and updates. Your home service business performs the service work and remains responsible for the service.
What Zwivio Handles
- Coordinating dispatch and rerouting if needed.
- Protecting your private contact information.
- Verifying the business and any credentials required for its services.
What the Pro Handles
- The trade work and service quality.
- Onsite safety and job completion.
- Direct responsibility for work warranties.
If a home service business falls through
Zwivio automatically begins rerouting your request if a home service business cancels.
- You'll get a text update as soon as rerouting begins. You don't have to call anyone or resubmit your request.
- This is part of the dispatch role. Zwivio keeps coordinating and updating you while working to get coverage.
- No resubmission is needed; Zwivio handles the continuity of service from its end.
Where the limit is
Zwivio coordinates rerouting, but coverage still depends on real availability.
How your information stays protected
Your details stay private through a governed assignment workflow.
- The home service business assigned to your request can view your contact details through secure Zwivio access only, not through broad text or email sharing.
- No other home service business, whether it declined or is still in the queue, receives your information for that dispatch request.
- When the job closes, in-platform access to your details is automatically rescinded.
Where the limit is
Access is limited in Zwivio, but a home service business may retain details it legitimately used during service.
Who can take an assignment
Verified requirements, not optional badges. Every home service business must meet baseline standards to take assignments.
- Every home service business must complete Zwivio's business verification before it can receive Dispatch opportunities.
- When a trade or jurisdiction requires a license, registration, or insurance, those credentials must also be verified.
- If a required credential expires, routing eligibility can pause until it is updated and approved.
Where the limit is
Participation is contingent on active compliance with these baseline standards.
If there is an issue with the work
What to do if something goes wrong. Zwivio can help coordinate the next step.
- If you have a concern about the work, the first step is to contact your home service business directly.
- If you cannot reach them, Zwivio can help coordinate the connection and reconnect the parties.
- Zwivio can review home-service-business standing based on documented issues to ensure platform quality.
Where the limit is
The home service business remains responsible for the work and warranties. Zwivio dispatches but does not perform trade work.
For more detail, read the homeowner FAQ, the how it works guide, or the service types guide. For the canonical homeowner explainer and platform-wide mechanics, read What is Zwivio (homeowners) and the business model.
Ready to request with confidence?
Free for homeowners, private by default: contact details go to your officially assigned or approved pro on dispatch jobs, with governed routing to get there.