Everything you need to know
before you submit.

Yes. Homeowners are not charged to submit a request, get updates, or use Zwivio.

You pay the contractor for labor and parts. Zwivio does not bill homeowners for using the platform.

No upfront payment is required to submit a request. Any payment is handled directly with the contractor for work you approve.

In most cases, yes. Ask the contractor to explain the scope and price before major work begins.

Yes, sometimes. Contractors may charge for diagnosis, travel, or after-hours service, so ask about fees before work starts.

You can decline additional work. If a diagnostic or visit fee was agreed, that fee may still apply.

If the diagnosis changes, pricing can change too. Ask for a clear explanation before approving more work.

No. Homeowners don't create a payment account with Zwivio. There's nothing to sign up for before submitting. Just your service address, contact info, and job details. Zwivio is free to use; you pay the contractor directly for the work.

It depends on your request type and live availability. Emergency and Urgent (24h) requests are usually the fastest when coverage is available.

No. Submitting starts the process, but arrival is confirmed only after a contractor accepts and timing is set.

Emergency is for fastest help, Urgent (24h) is time-sensitive but more flexible, Scheduled is for planned visits, and Quote is for comparing options before choosing a contractor.

Yes. Use Scheduled if you want service later instead of immediate dispatch.

Your request is reviewed and routed, and you get status updates as it moves forward.

We continue trying available options and keep you updated. If no one is available, you will be told instead of being left guessing.

If there is a serious concern, contact Zwivio right away. A change may be possible, but in urgent situations it can delay service.

Often yes, depending on the job type and the contractor’s availability.

If your request is still cancelable, the simplest path is usually to cancel it and submit a new request with the correct details. If a contractor has already been assigned, contact the contractor right away so they know about the change. If the request cannot be canceled normally and the details are important, contact Zwivio.

Yes, if a contractor hasn't been assigned yet. Look for a cancel option on your status page. Once a contractor is officially assigned, canceling may not be possible through the status page. Contact your contractor or Zwivio directly in that case.

You'll get SMS updates as your request moves forward. Each message includes a link to your status page where you can see the current state, contractor details after assignment, and any next steps.

No. You can submit anytime. Someone will need to be present at the property when the contractor arrives, but you don't have to be there to start the process.

Not currently. Zwivio routes based on availability, reliability, and proximity. Homeowner selection does not drive routing. If you had a good experience with a contractor, you can note that through the contact form, but routing decisions are made automatically.

Zwivio currently serves parts of Wisconsin, especially the Milwaukee area and nearby communities. Coverage depends on your address and live availability. Visit Locations to check current coverage.

Zwivio handles emergency and urgent HVAC problems, scheduled service, and quote-based replacement or project requests. Availability depends on the type of work and the contractors serving your area.

Yes. You can submit any time. Emergency and Urgent (24h) requests are prioritized for faster response when possible.

We keep checking availability and send updates. You can choose to wait, adjust timing, or switch request type.

Yes, as long as the service address and on-site contact information are correct.

Coverage depends on your address and live contractor availability. Visit the Locations page to check current service areas. If coverage isn't available at your address today, that can change as the network grows.

Yes. Describe all your concerns when submitting. The routed contractor will assess everything on arrival. You don't need to submit separate requests for related issues in the same system.

For Emergency, Urgent (24h), and Scheduled requests, your details go only to the assigned contractor. For Quote requests, contractors get your details only if you approve them.

No. Dispatch requests share your number with one assigned contractor, and quote requests share it only with contractors you approve.

Choose Emergency or Urgent (24h) if speed is the priority. Choose Quote when you want to compare options first.

Usually, the simplest path is to cancel the current request if it is still cancelable and submit a new request using the request type that better matches what you need now. If the request is already too far along to cancel normally, contact Zwivio for help.

Full contact details are only released after official assignment. They go only to the one contractor assigned to your job. For Quote requests, details are shared only with contractors you explicitly approve.

See the Privacy Policy at zwivio.com/privacy for the full picture. Zwivio does not sell your personal information or share it with third parties for marketing purposes.

Report it through your status page or contact form as soon as possible. For urgent active issues, call +1 (414) 595-3532. We will review next steps and keep you updated.

Start with the contractor, since they perform and warranty the work. If you cannot resolve it, contact Zwivio and we will help where we can.

Use the contact form on our contact page for general support. For urgent active job issues, call +1 (414) 595-3532.

No. Zwivio does not perform the repair work. Work quality and warranties are between you and the contractor.

Use your status page details as the source of truth and confirm the contractor identity before service begins. If something does not match what you were sent, contact Zwivio immediately.

If something feels wrong, end the interaction. If there is an immediate safety risk, call 911 first. After that, contact Zwivio so we can review what happened.

Leave the home and contact your utility or 911. Do not submit a service request first.

No. For life-safety emergencies, call 911 immediately.

Once a job is assigned, the service relationship is between you and the contractor. Zwivio is not a party to the work performed. Start by contacting the contractor directly. If you can't resolve it, contact Zwivio and we'll help where we can. Liability for on-site work rests with the contractor.

Zwivio verifies license and insurance documentation during contractor onboarding. However, Zwivio does not perform criminal background checks and does not guarantee the accuracy or continued validity of submitted documents. See the Terms of Service verification disclaimer for full detail.

Not directly. There's no way to lock in a preferred contractor through the platform today. All routing is done automatically based on availability, reliability, and fit.