Everything you need to know
before you submit.

Zwivio coordinates home service requests. You describe the problem once, and Zwivio manages the governed routing, assignment or approval steps, and status updates that connect you with an eligible service business.

No. Zwivio is a home service dispatch platform. The independent service business diagnoses the problem, performs the work, sets its service price, bills you, and remains responsible for the work.

No. Zwivio coordinates the request and communication, but the assigned or approved independent service business sends the professional who performs the work.

No. Emergency, Urgent, and Scheduled requests move through governed dispatch toward one official assignment instead of becoming an open lead sold to many businesses. Quote requests are different: interested businesses may respond, and you choose which ones may receive your contact details.

Describe the problem in your own words. The intake flow can recommend a service category and request type from the currently available options, and you can review that recommendation before continuing. It does not replace diagnosis by the service professional.

Yes. Describe what is happening in the intake flow, and Zwivio can recommend the closest available service category. HVAC generally covers central heating and cooling equipment; Electrical covers building wiring, outlets, switches, panels, lighting, and power faults. The professional who visits makes the final diagnosis.

Choose Plumbing for water-supply pipes, fixtures, faucets, toilets, and similar building plumbing. Choose Drain / Sewer for recurring clogs, drain clearing, sewer lines, backups, or a suspected main waste-line problem. If you are unsure, describe the symptoms and review the intake recommendation.

Choose Water Heater for a leaking tank or tankless water heater, no hot water, or water-heater repair or replacement. If water is spreading or creating an immediate hazard, take safe steps to limit damage and use the request type that matches the urgency.

Choose Garage Door for a door that will not open, a broken spring, an off-track door, an opener problem, or related safety hardware. Do not try to move a damaged door or spring if doing so could be unsafe.

The professional may determine that a different trade is needed after inspecting the problem. Ask the professional to explain the finding, then contact Zwivio or start a new request for the appropriate service if another dispatch is needed.

Choose HVAC and use Emergency when a loss of heat cannot safely wait, especially during dangerous cold. Use Urgent when the system still provides some heat but needs help soon, or Scheduled when the visit can be planned. For a gas smell or immediate life-safety risk, leave the home and call the utility or 911 first.

It can be. Choose HVAC Emergency when the loss of cooling cannot safely wait, especially during extreme heat or when someone in the home is vulnerable. Timing still depends on address and live availability; call 911 for an immediate medical emergency.

A recurring drain or sewer backup usually fits Drain / Sewer. Choose Urgent when it needs attention soon but is not an immediate safety emergency, or Emergency when active wastewater or flooding cannot safely wait.

Protect people first and avoid standing water near electrical equipment. Call 911, the utility, or another emergency authority when there is an immediate safety risk. When it is safe to request service, Plumbing may address an active supply leak, Drain / Sewer may address a backup, and Water Damage Restoration may address drying and cleanup.

Choose Electrical for repeated breaker trips, panel problems, outlets, switches, lighting, or building power faults. If there is smoke, fire, sparking, or an immediate danger, leave the area and call 911 before submitting a service request.

No. Zwivio can help organize your description and recommend an available service category or request type, but the service professional is responsible for diagnosis, recommendations, and the work performed.

Provide the service address, your contact information, the service category or problem description, the request type, and the timing details the intake flow asks for. Accurate information helps coverage checks and routing.

Yes. Use plain language and include the symptoms you can safely observe, when the problem started, and what has changed. You do not need to diagnose the cause yourself.

Yes. Describe what you see, hear, smell, or cannot use. The intake flow can help recommend an available category, and the service professional makes the actual diagnosis.

Phone verification helps confirm that the request is genuine and that Zwivio can send operational updates, approval links, status links, and other request-related messages to the correct number.

Some details may not be directly editable after submission. If the request is still cancelable, canceling and submitting a corrected request is often the clearest option. If a service business is already assigned or the correction is important, contact that business or Zwivio promptly.

Yes. Homeowners are not charged to submit a request, get updates, or use Zwivio.

You pay the home service business for labor and parts. Zwivio does not bill homeowners for using the platform.

No upfront payment is required to submit a request. Any payment is handled directly with the home service business for work you approve.

In most cases, yes. Ask the home service business to explain the scope and price before major work begins.

Yes, sometimes. Home service businesses may charge for diagnosis, travel, or after-hours service, so ask about fees before work starts.

You can decline additional work. If a diagnostic or visit fee was agreed, that fee may still apply.

If the diagnosis changes, pricing can change too. Ask for a clear explanation before approving more work.

No. Homeowners don't create a payment account with Zwivio. There's nothing to sign up for before submitting. Just your service address, contact info, and job details. Zwivio is free to use; you pay the home service business directly for the work.

The independent service business sets its own prices, recommendations, and payment terms. Zwivio does not set the labor or parts price for the work.

Zwivio does not bill homeowners for using the platform. The service business sets and collects the price for its work, so ask it to explain labor, parts, diagnostic, travel, or after-hours charges before you approve them.

The service business sets any after-hours, emergency, diagnostic, travel, labor, or parts charges. Zwivio does not set those service prices.

Ask for an explanation of the added scope and price before approving it. You can decline additional work, although an agreed diagnostic or visit fee may still apply.

Yes, when Quote is available for the project. Quote requests let interested service businesses respond, and you decide which ones may receive your contact information. Emergency, Urgent, and Scheduled requests are designed for governed dispatch toward one assignment, not price bidding among multiple businesses.

It depends on your request type, address, and live availability of participating home service businesses. Emergency requests have an expected service window of approximately 2–8 hours after submission. Urgent requests have an expected service window of approximately 8–24 hours after submission. Scheduled requests are for planned visits using an availability window you choose.

No. Submitting starts the process, but arrival is confirmed only after a home service business accepts and timing is set.

Emergency is the fastest path for an outage that cannot wait. Urgent is for a problem that needs help soon but is not an emergency outage. Scheduled is for planned, non-urgent service: you share an availability window, and a home service business selects an arrival window within that range. Quote is for larger projects when you want to review interested home service businesses before deciding who may receive your contact details.

Yes. Use Scheduled for maintenance, tune-ups, follow-up work, and non-urgent repairs. You share an availability window starting at least 24 hours from now, and a home service business selects an arrival window within that range.

Your request is reviewed, matched against current availability, and routed to eligible service businesses. You’ll receive text updates as your request progresses.

No. With Zwivio, you submit one request and we coordinate the search, routing, and communication with eligible service businesses on your behalf. You don’t need to call multiple companies or repeat your contact information and job details over and over. You’re always free to contact service businesses on your own outside Zwivio if you choose, but that happens independently of the Zwivio workflow.

No. Zwivio is not a directory where homeowners browse long lists of home service businesses or request quotes from everyone. Instead, you submit one request, and Zwivio coordinates routing based on factors such as service area, availability, reliability, and the type of request you selected.

We continue trying available options and keep you updated while your request is open. If routing and recovery finish without an available home service business, we let you know that the request is closed so you can start a new request if help is still needed.

If there is a serious concern, contact Zwivio as soon as possible. Depending on the situation, a change may be possible, although changing service businesses during an active request can delay service.

Often yes, depending on the job type and the home service business’s availability.

If your request is still cancelable, the simplest path is usually to cancel it and submit a new request with the correct details. If a home service business has already been assigned, contact that business right away so it knows about the change. If the request cannot be canceled normally and the details are important, contact Zwivio.

Yes, as long as the request is still open and cancelable. Use the cancel option on your status page when it is available. If the request has already been completed or the normal cancel option is no longer available, contact the assigned service business or Zwivio for help.

You'll get text updates as your request moves forward. Each message includes a link to your status page where you can see the current state, home service business details after assignment, and any next steps.

No. You can submit anytime. Someone will need to be present at the property when the home service business arrives, but you don't have to be there to start the process.

Not currently. Zwivio does not offer a way to select or lock in a particular participating service business for routing. For Emergency, Urgent, and Scheduled requests, you may be able to request review before official assignment, but Zwivio still determines which eligible service business is presented based on availability, reliability, service area, request type, and current routing conditions. If you had a good experience with a service business, you can share that preference through the contact form, but Zwivio cannot guarantee that the same business will be routed or available.

Zwivio does not currently let homeowners browse a directory and select a specific participating service business before routing. For Emergency, Urgent, and Scheduled requests, you may be able to choose during intake whether you prefer a faster path toward official assignment, or to review the service business before the assignment is finalized. Choosing review gives you an opportunity to see the service-business information presented in the approval flow before Zwivio officially assigns the request. It may slow the process because Zwivio must wait for your decision. Zwivio still coordinates which eligible service business is presented based on factors such as availability, reliability, service area, request type, and current routing conditions. The review option does not create a browseable list or guarantee that a particular service business will be available. Quote requests follow a separate process in which you review interested service businesses and decide which ones may receive your contact details.

Zwivio is designed to coordinate one appropriate assignment instead of broadcasting every request to many service businesses. This helps reduce unwanted calls, protects your contact information, and creates a more organized dispatch process.

Not for ordinary Emergency, Urgent, or Scheduled dispatch. Zwivio may contact multiple eligible service businesses behind the scenes when routing requires it, but your contact information is not broadly released to them. Full details go to the officially assigned business. Quote requests may connect you with more than one business only when you approve those connections.

Zwivio uses governed routing based on factors such as service category, service area, current availability, request type, timing, and reliability. The exact result also depends on which eligible businesses can serve the request at that moment.

Zwivio can continue or broaden governed outreach to other eligible businesses while the request remains open. You receive updates as routing progresses, but another available business is not guaranteed.

Rerouting can happen when an earlier option declines, becomes unavailable, misses a required step, cancels, or cannot complete the assignment. Zwivio continues the controlled dispatch process and keeps you updated when another eligible option can be pursued.

Official assignment happens only after the required acceptance, timing, payment-readiness, and any homeowner-review steps for that request are satisfied. Before that point, a possible match or proposed arrival window is not the same as a completed assignment.

Yes. Zwivio may send operational texts about phone verification, routing progress, approval, assignment, trip timing, cancellation or rerouting, Quote activity, and request status.

No. Many messages are informational. When an action is required, the latest message tells you whether to open a link or reply using an exact format.

Legitimate operational messages may include links on zwivio.com for approval, status, Quotes, or review. Zwivio will not ask you to text your full Social Security number, full payment card number, or account password. If a message asks for sensitive credentials, do not reply and contact Zwivio.

Open the latest Zwivio message and follow the current link or instructions. An approval window can expire, and older links or reply instructions may no longer represent the active request state.

A bare Y or N does not complete a homeowner approval that requires a link. Reply codes work only when the specific message asks for them and while that step is pending. Use the latest message and follow its exact instructions.

Yes. Reply STOP to opt out of text messages and START to restore them. Opting out can make it harder to receive time-sensitive operational updates, so use your status page or contact Zwivio when you still have an active request.

You may receive trip updates such as on the way, running late, or arrived after assignment. These updates are normally informational and do not require a reply.

Use the link in the latest Zwivio message. Older links or message threads may refer to a step that has expired or changed.

Zwivio publishes service and location pages for parts of Wisconsin, especially Southeast Wisconsin. Published geographic coverage is separate from current intake configuration. Use Service Availability to check which service categories and request types are currently accepting requests for your ZIP.

Zwivio handles emergency and urgent service problems, scheduled service, and quote-based replacement or project requests. Availability depends on the type of work and the home service businesses serving your area.

Yes. You can submit any time. Emergency and Urgent requests are prioritized for faster response when possible.

We keep checking availability and send updates. You can choose to wait, adjust timing, or switch request type.

Yes, as long as the service address and on-site contact information are correct.

Use Service Availability to check the current intake configuration for your ZIP. It shows which service categories and request types are currently accepting requests there, but it does not mean a service business is available right now. Final availability is confirmed later in the request process.

Yes. Describe all your concerns when submitting. The routed home service business will assess everything on arrival. You don't need to submit separate requests for related issues for the same visit.

No. A service can be part of Zwivio’s public catalog without being currently intake-enabled in every ZIP. Service Availability shows the current service categories and request types accepting requests for a ZIP, and those options can change.

No. A public location page and current intake configuration are separate. Even when Service Availability shows that a category is accepting requests for a ZIP, it does not guarantee that a service business is available right now; final availability is confirmed later in the request process.

The intake flow confirms whether the current market and service configuration can accept your address. Coverage can change as the network grows, but Zwivio cannot promise when a currently unsupported ZIP or service category will open.

For Emergency, Urgent, and Scheduled requests, your details go only to the assigned home service business. For Quote requests, home service businesses get your details only if you approve them.

No. Dispatch requests share your number with one assigned home service business, and quote requests share it only with home service businesses you approve.

Choose Emergency or Urgent if speed is the priority. Choose Quote when you want to compare options first.

Usually, the simplest path is to cancel the current request if it is still cancelable and submit a new request using the request type that better matches what you need now. If the request is already too far along to cancel normally, contact Zwivio for help.

Full contact details are only released after official assignment. They go only to the one home service business assigned to your job. For Quote requests, details are shared only with home service businesses you explicitly approve.

Your Quote request stays open for a limited time. After you check availability, Zwivio shows how long home service businesses can respond. After submission, your status page shows the exact closing time.

During intake, choose how many interested home service businesses you may want to connect with. Home service business interest is not guaranteed. You decide which home service businesses may receive your contact details.

See the Privacy Policy at zwivio.com/privacy for the full picture. Zwivio does not sell your personal information or share it with third parties for marketing purposes.

No. Zwivio does not post your request, name, address, or phone number in a public directory of home service businesses or open lead board. Request information stays within the controlled routing or Quote workflow.

Yes. Zwivio may contact multiple eligible businesses through the platform when routing or coverage requires it, while keeping your personal contact details controlled. For dispatch requests, full contact details are released to the officially assigned business; for Quotes, they go only to businesses you approve.

Interested businesses can respond to a Quote request without immediately receiving your full contact details. You review the interested businesses and decide which ones may receive your information. More than one approved business may contact you because Quote is the comparison path.

Zwivio limits in-platform access according to the request workflow, but a business may retain contact details it legitimately used while communicating with you or performing service. Contact the business or Zwivio if you have concerns about later outreach, and review the Privacy Policy for full details.

Report it through your status page or contact form as soon as possible. For urgent active issues, call +1 (414) 595-3532. We will review next steps and keep you updated.

Start with the home service business, since it performs and warranties the work. If you cannot resolve it, contact Zwivio and we will help where we can.

Use the contact form on our contact page for general support. For urgent active job issues, call +1 (414) 595-3532.

No. Zwivio does not perform the repair work. Work quality and warranties are between you and the home service business.

Use your status page details as the source of truth and confirm the identity of the assigned home service business before service begins. If something does not match what you were sent, contact Zwivio immediately.

If something feels wrong, end the interaction. If there is an immediate safety risk, call 911 first. After that, contact Zwivio so we can review what happened.

Leave the home and contact your utility or 911. Do not submit a service request first.

No. For life-safety emergencies, call 911 immediately.

Once a job is assigned, the service relationship is between you and the home service business. Zwivio is not a party to the work performed. Start by contacting the home service business directly. If you can't resolve it, contact Zwivio and we'll help where we can. Liability for on-site work rests with the home service business.

Zwivio does not perform criminal background checks. Every service business must complete Zwivio’s business verification before it can receive Dispatch opportunities. When a trade or jurisdiction requires a license, registration, or insurance, those credentials must also be verified. If a required credential expires, routing eligibility can pause until it is updated and approved. See the Terms of Service verification disclaimer for full detail.

Not directly. There's no way to lock in a preferred home service business through the platform today. All routing is done automatically based on availability, reliability, and fit.

Check the latest text and status page for a timing update. Contact the assigned service business when its details are available. If you cannot reach it or the situation becomes urgent, contact Zwivio for help.

Use the current assignment details and status page first. If the business does not respond or the expected visit is at risk, contact Zwivio so the request can be reviewed and the appropriate next step determined.

Ask the professional to explain the diagnosis, whether the work falls within its services, and any change in price or scope before you approve additional work. A different trade may require a separate request.

Yes. Start with the contact details and status information from your request. If you cannot reconnect directly, contact Zwivio and we can help coordinate communication where possible.