A serious problem that cannot wait?
Governed dispatch—not a list blast.
Emergency is Zwivio's fastest dispatch lane for a full outage, safety emergency, or other home service problem that cannot wait—including no heat, no cooling, an active leak, or an electrical safety issue.
Expected service window: approximately 2–8 hours after you submit your request. Timing depends on your address, time of day, weather, and live pro availability.
Zwivio moves your request through governed dispatch—not a list blast. You receive text updates while dispatch runs, and we widen outreach in controlled steps when needed. Which request types you can choose depends on the service category you select during intake.
When to use emergency dispatch
Real situations homeowners use Emergency for
No heat in winter
Your furnace or boiler is not running, your home is getting cold, or you have lost reliable heat and cannot wait for a routine visit.
No cooling during extreme heat
Your central AC is not cooling, will not turn on, or your home is becoming uncomfortably warm and you need help without waiting for a routine visit.
Active water leak or sewer backup
Water is actively leaking, flooding, or backing up, and the situation cannot wait for a planned Scheduled appointment.
Electrical issue affecting safety
A power, wiring, or panel problem is creating a safety risk that cannot wait for a routine visit.
Major water or storm-related damage
Storm or water damage that cannot wait needs the fastest available dispatch path, not a planned visit.
Gas leak or carbon monoxide
If you suspect a gas leak or carbon monoxide, leave the home immediately and call 911 or your utility emergency line first. If HVAC follow-up is needed, use Zwivio only after it is safe to return.
How Emergency differs
Same platform. Pick the fit for your situation
Emergency is Zwivio's fastest service lane for a problem that cannot wait. Expected service window: approximately 2–8 hours after you submit your request. If the problem needs attention soon but is not an emergency, Urgent Service may be the better fit. For maintenance, tune-ups, or a planned visit, use Scheduled service. Compare all request types on Service types. Which request types you can choose depends on the service category you select during intake.
How it works
Three steps from request to confirmed dispatch
Share your issue and location
Tell us what happened, where you are, and the best number for service updates.
We route in controlled steps
Your request moves through a controlled, private dispatch flow to qualified pros based on availability and fit—not a lead blast.
Get confirmation and arrival updates
You receive text updates while dispatch runs. If a pro proposes timing outside the expected service window, we ask you to confirm before moving forward.
Why homeowners use Zwivio in an emergency
Verified businesses and applicable credentials
Your number is not sold as a shared lead
Governed dispatch. No lead blast.
Evening, weekend, and after-hours routing when pros are available
Expected 2–8 hour service window shown during intake
What to expect
- Your expected service window is approximately 2–8 hours after you submit your request.
- Timing depends on your address, time of day, weather, and live pro availability.
- After-hours or severe-weather rates may apply. Your pro sets pricing for diagnostics, repairs, parts, and service—not Zwivio.
- If a pro proposes timing outside the expected service window, we ask you to confirm before moving forward.
- If we cannot find an available pro after routing and recovery are complete, we let you know that the request is closed so you can start a new request if help is still needed.
- Which request types you can choose depends on the service category you select during intake. Not every category supports Emergency.
Emergency Service: common questions
- How quickly can I expect Emergency service?
- The expected service window for an Emergency request is approximately 2–8 hours after you submit. Timing depends on your address, weather, time of day, and live pro availability. During intake, Zwivio shows the expected service window for your request.
- Is Emergency the right choice if the problem is still manageable?
- Choose Emergency when a full outage, safety emergency, or other problem cannot wait—including no heat or no cooling. If the problem needs attention soon but is not an emergency, Urgent may be a better fit. For maintenance, tune-ups, and planned visits, use Scheduled service.
- Does every service category offer Emergency?
- No. Which request types you can choose depends on the service category you select during intake. Not every category supports Emergency, Urgent, Scheduled, and Quote.
- Do I pay Zwivio?
- No. Zwivio is free for homeowners. You pay your pro directly for diagnostics, service, repairs, and parts.
- Will multiple contractors call me?
- You should not get a marketplace-style flood of callbacks. Zwivio coordinates outreach through governed dispatch. We may contact multiple eligible pros through the platform when speed or coverage requires it, but your personal contact details are not sold as a shared lead.
- What if the available contractor cannot arrive within the expected window?
- If a pro proposes timing outside the expected service window shown for your request, we ask you to confirm before moving forward.
- What happens if Zwivio cannot find an available contractor?
- We may widen outreach and use additional follow-up while the request is still open. If routing and recovery finish without an available pro, we send you an update that the request is closed. You can start a new request if help is still needed.
- What should I do if I smell gas or suspect carbon monoxide?
- Leave the home immediately and call 911 or your utility emergency line first. If HVAC follow-up is needed, use Zwivio only after it is safe to return.
Ready to request Emergency service?
Submit your issue and address in a few minutes to start governed dispatch. During intake, we show the expected service window for your request. Coverage depends on your address, service category, and which pros are available.
Wisconsin emergency home service dispatch: Milwaukee area and selected counties where Zwivio operates. Coverage depends on your address; browse open areas on /locations/wi.