Heating or cooling outage?
Governed dispatch—not a list blast.
Emergency is the fastest Zwivio service lane when your heat or AC truly cannot wait: no heat, no cooling, or equipment that has stopped working.
Expected service window: approximately 2–8 hours after you submit your request. Timing depends on your address, time of day, weather, and live pro availability.
Zwivio moves your request through governed dispatch—not a list blast. You receive text updates while dispatch runs, and we widen outreach in controlled steps when needed.
When to use emergency dispatch
Real situations homeowners use Emergency for
No heat or furnace stopped
Your furnace or boiler is not running, your home is getting cold, or you have lost reliable heat and cannot wait for a routine visit.
No cooling or AC stopped
Your central AC is not cooling, will not turn on, or your home is becoming uncomfortably warm and you need help without waiting for a routine visit.
Full heating or cooling outage
Your equipment has stopped producing heat or cool air, and the situation cannot wait for a planned Scheduled appointment.
Gas leak or carbon monoxide
If you suspect a gas leak or carbon monoxide, leave the home immediately and call 911 or your utility emergency line first. Use Zwivio for HVAC follow-up only after it is safe to return.
How Emergency differs
Same platform. Pick the fit for your situation
Emergency is Zwivio's fastest service lane for a heating or cooling outage that cannot wait. Expected service window: approximately 2–8 hours after you submit your request. If your system is still running but struggling and you can wait longer, Urgent Service may be the better fit. For maintenance, tune-ups, or a planned visit, use Scheduled service. Compare all request types on Service types.
How it works
Three steps from request to confirmed dispatch
Share your issue and location
Tell us what happened, where you are, and the best number for service updates.
We route in controlled steps
Your request moves through a controlled, private dispatch flow to qualified pros based on availability and fit—not a lead blast.
Get confirmation and arrival updates
You receive text updates while dispatch runs. If a pro proposes timing outside the expected service window, we ask you to confirm before moving forward.
Why homeowners use Zwivio in an emergency
Licensed contractors in our network
Your number is not sold as a shared lead
Governed dispatch. No lead blast.
Evening, weekend, and after-hours routing when pros are available
Expected 2–8 hour service window shown during intake
What to expect
- Your expected service window is approximately 2–8 hours after you submit your request.
- Timing depends on your address, time of day, weather, and live pro availability.
- After-hours or severe-weather rates may apply. Your pro sets pricing for diagnostics, repairs, parts, and service—not Zwivio.
- If a pro proposes timing outside the expected service window, we ask you to confirm before moving forward.
- If we cannot find an available pro after routing and recovery are complete, we let you know that the request is closed so you can start a new request if help is still needed.
Emergency HVAC: common questions
- How quickly can I expect emergency HVAC service?
- The expected service window for an Emergency request is approximately 2–8 hours after you submit. Timing depends on your address, weather, time of day, and live pro availability. During intake, Zwivio shows the expected service window for your request.
- Is Emergency the right choice if my system is still running?
- Choose Emergency when your heating or cooling outage truly cannot wait. If your system is still running but struggling and you can wait longer, Urgent may be a better fit. For maintenance, tune-ups, and planned visits, use Scheduled service.
- Do I pay Zwivio?
- No. Zwivio is free for homeowners. You pay your pro directly for diagnostics, service, repairs, and parts.
- Will multiple contractors call me?
- You should not get a marketplace-style flood of callbacks. Zwivio coordinates outreach through governed dispatch. We may contact multiple eligible pros through the platform when speed or coverage requires it, but your personal contact details are not sold as a shared lead.
- What if the available contractor cannot arrive within the expected window?
- If a pro proposes timing outside the expected service window shown for your request, we ask you to confirm before moving forward.
- What happens if Zwivio cannot find an available contractor?
- We may widen outreach and use additional follow-up while the request is still open. If routing and recovery finish without an available pro, we send you an update that the request is closed. You can start a new request if help is still needed.
- What should I do if I smell gas or suspect carbon monoxide?
- Leave the home immediately and call 911 or your utility emergency line first. Use Zwivio only for HVAC follow-up after it is safe to return.
Ready to request emergency HVAC help?
Submit your issue and address in a few minutes to start governed dispatch. During intake, we show the expected service window for your request. Coverage depends on your address and which pros are available.
Wisconsin emergency HVAC dispatch: Milwaukee area and selected counties where Zwivio operates. Coverage depends on your address; browse open areas on zwivio.com/wi.