Billing, fees, credits, and tax
Zwivio does not charge a monthly subscription fee. Contractors can join, complete onboarding, and use Mission Control without paying a subscription.
Zwivio charges a platform fee when a job reaches the supported assignment point. In practical terms, you pay when a job is assigned to your business, not just because you received or reviewed an offer.
What to expect
- Each offer shows the platform fee before you accept, so you can review the cost before deciding. Some jobs may include an after-hours surcharge for emergency or late-night dispatches.
- If an offer requires homeowner approval, no platform fee is charged unless the job is approved and assigned to your business.
- Billing in Mission Control shows charge history, payment method setup, billing statements, and available credits.
- Billing identity and tax information are handled separately from your payment method.
- Credits may appear through eligible referral rewards, account adjustments, or job-review outcomes. Your credit history in Mission Control shows credits earned and applied.
- Platform fees are generally non-refundable. If something about a job assignment looks incorrect, contact Zwivio support promptly so the issue can be reviewed.
What this does not cover
Homeowners pay contractors directly for HVAC service work unless a separate arrangement applies. Zwivio’s platform fee is separate from what you charge the homeowner for diagnosis, repair, replacement, maintenance, or other service work.