Mission Control
Mission Control is your contractor portal for day-to-day Zwivio work. It is where your team reviews offers, manages active jobs, keeps dispatch status current, updates availability and service coverage, and checks billing, compliance, team, notifications, and performance.
Who sees what
- Owners and dispatchers land on the dispatch home. They can manage the business profile, offers, active and completed jobs, service coverage, availability, team members, billing, compliance documents, performance, and notifications.
- Technicians land on My Work by default. They see jobs assigned to them and can handle field updates such as on-the-way, delay, arrival, and completion steps when those actions are available.
- Offer review and acceptance are handled by owner or dispatcher roles. Technician access is focused on assigned work, not deciding whether the business accepts new offers.
What to check regularly
- Dispatch status: confirm your account is ready for future offers.
- Offers: review active offers, pending responses, and offer history.
- Pending homeowner approval: check accepted offers that still need homeowner confirmation.
- Jobs and My Work: manage assigned jobs and technician handoff.
- Service coverage and availability: keep your operating area, job types, capacity, and on-call posture current.
- Billing and compliance: keep payment setup, license, and insurance records current.
- Notifications: review recent account, offer, and job updates.
How to use it day to day
Use Mission Control as the source of truth for your Zwivio account. If your coverage, availability, team, dispatch phone, billing, or documents change, update Mission Control before expecting new offers to reflect those changes.
Mission Control is also where your team should look first when something feels incomplete. If an offer, job, document, payment setup, or readiness item needs attention, the relevant page should give you the next step or show where Zwivio support may need to help.