Field manual for HVAC contractors

Zwivio Contractor Guide

A practical operating guide covering contractor onboarding, Mission Control, offers, assigned work, billing, compliance, texts, and support. Everything you need to get set up and running on Zwivio.

Guide status

Current operating guide for contractor onboarding. Last updated May 7, 2026. Content should be reviewed as Zwivio onboarding, Mission Control, and contractor support workflows evolve.

What this guide does not cover

This guide explains how Zwivio works today. It does not promise specific offer volume, earnings, or features that are still in development.

  • Offer volume depends on homeowner demand in your service area, your availability, and your job type configuration. Zwivio does not guarantee a minimum number of offers.
  • Selecting interest in additional trade categories during onboarding does not activate dispatch eligibility for those categories. New trades will be announced when available.
  • This guide reflects the current platform. Some features described may be updated or expanded over time — the guide will be updated when that happens.
  • If something in your experience does not match what is described here, contact contact@zwivio.com so we can look into it.