Field manual for HVAC contractors

Zwivio Contractor Guide

A practical operating guide covering contractor onboarding, Mission Control, offers, assigned work, billing, compliance, texts, and support. Everything you need to get set up and running on Zwivio.

Guide status

Current operating guide for contractor onboarding. Last updated May 7, 2026. Content should be reviewed as Zwivio onboarding, Mission Control, and contractor support workflows evolve.

Texts and email

Zwivio uses text, email, and the Mission Control notification center to keep your team informed. Time-sensitive offer and job updates may arrive by text when your dispatch phone and text consent are set up.

How updates work

  • Offer texts can support quick replies to accept, decline, view or resend a secure link, and send simple travel or job updates where supported.
  • Exact reply formats are listed in the Text command reference. If a reply is not recognized, Zwivio may send a short hint with the expected pattern.
  • If you text HELP by itself, you will receive Zwivio’s general text-program help message with contact and disclosure information.
  • Email notifications may include offer summaries, account invites, compliance reminders, assignment updates, and other account lifecycle events.
  • The Mission Control notification center brings offer activity and account updates into one place so your team can review recent activity.

Text setup

To receive offer texts, your dispatch phone number must be on file and text consent must be active. You can update contact preferences in Mission Control.