Keeping Your Account in Good Standing
Good standing on Zwivio comes down to practical operating habits: accurate availability, timely offer responses, realistic acceptance decisions, clear communication, current account records, and professional completion of assigned work.
- Keep your capacity and availability accurate. If your team cannot take more work, update capacity by text (OPEN, FULL, UNSURE) or in Field Console Pro instead of letting offers go unanswered.
- Respond to offers within the response window shown. Accept the work you want and decline the offers you cannot take.
- Accept only jobs your team can realistically service. Declining early is better for homeowners than cancelling after acceptance.
- If plans change, send an update by text or through Field Console Pro so dispatch and homeowners can adjust expectations.
- Keep billing, license, insurance, and tax records current. Dispatch status reflects what is on file for your account.
- Complete assigned work professionally and record completion so your job history stays accurate.
- If something about a job or charge looks wrong, open a dispute from Field Console Pro with a clear description and any supporting attachments.
- If readiness still looks stuck after you have resolved the items shown, email contact@zwivio.com with what you attempted so Zwivio can review your account.