After You're Approved
Approval means Zwivio has reviewed your onboarding information and set up your service business account for Field Console. Before your first offer arrives, a few setup and market factors can affect when your business starts seeing opportunities.
Approval is not the same as being dispatchable
Account approval gives your business access to Field Console. Being considered for job offers additionally depends on your service and request-type participation, whether the Dispatch Network is available for those services in your market, and your current Dispatch status readiness — including Zwivio vetting, compliance documents, billing setup, and availability.
What to check first
- Open Dispatch status after you log in. Your business profile, service coverage and job types, compliance documents, billing, and availability should show as ready.
- If any item needs attention, use the action link in Field Console to complete it.
- Confirm that your dispatch phone is correct and that text consent is set up if your team wants to receive offer texts.
- Review your service area, job types, on-call posture, and availability so Zwivio can evaluate your business for the right requests.
- Keep billing and compliance documents current. Expired license or insurance records can affect readiness until they are updated.
Why offers may not arrive immediately
Being approved does not guarantee immediate offer volume. Offer timing depends on homeowner demand, your service area, the services and request types you accept, Dispatch Network availability for those services in your market, your current availability, capacity, timing, and normal seasonal patterns.
If your account is ready but you have not received an offer yet, that usually means Zwivio has not recently seen a matching request for your current setup.
When to contact Zwivio
Contact Zwivio support if Dispatch status shows something incomplete, your dispatch phone or text setup looks wrong, you expected an invite but did not receive one, or something appears stalled after approval.