Billing, fees, credits, and tax
Field Console Pro tools used to receive and manage Zwivio-assigned Dispatch Network work do not require a subscription. A platform fee applies only when a job is officially assigned to your business.
A platform fee applies only when a job is officially assigned to your business. There is no charge to receive, decline, ignore, or accept an offer that is not ultimately assigned.
Eligible Dispatch-specific Field Console Pro tools do not require a paid CRM subscription. The same Field Console Pro platform offers eligible paid CRM access for independently booked customers, jobs, scheduling, quotes, invoices and operations.
What to expect
- Each offer shows the platform fee before you accept. The fee shown on the offer is the amount charged if the job is officially assigned to your business.
- If an offer requires homeowner approval, acceptance alone does not create the fee. No platform fee is charged unless the job is approved and officially assigned to your business.
- Billing in Field Console Pro shows charge history, payment method setup, monthly billing statements, and available credits.
- Billing identity and tax information are handled separately from your payment method.
- Credits may appear through eligible referral rewards, verified completion-review rewards, cancellation-related credits, or account adjustments. Your credit history in Field Console Pro shows credits earned and applied.
- Certain cancellations may qualify for an automatic refund or account credit under Zwivio’s policies. If something about a job assignment or charge looks incorrect, contact Zwivio support or open a dispute so it can be reviewed.
What this does not cover
Homeowners pay service businesses directly for service work unless a separate arrangement applies. Zwivio’s platform fee is separate from what you charge the homeowner for diagnosis, repair, replacement, maintenance, or other service work.