Homeowner approval
Some offers require homeowner approval after you accept. In those cases, the job is not assigned until the homeowner approves and Zwivio sends assignment confirmation.
How it works
- When a homeowner chooses to review before confirmation, your acceptance moves the offer into pending homeowner approval instead of immediate assignment.
- Acceptance alone does not create a platform fee. While approval is pending, nothing has been charged — the fee applies only if the job is officially assigned to your business.
- You can see pending approvals in Field Console. Zwivio will notify you when the homeowner responds or the approval window ends.
- Do not treat a pending approval as a confirmed job. Wait for assignment confirmation before dispatching a technician.
- If the homeowner declines or does not respond in time, the job is not assigned to your business and no platform fee is charged.
- If the homeowner approves, Zwivio sends assignment confirmation and the job can move forward through the normal assigned-work flow.
What to do while waiting
- Keep your availability accurate while the approval is pending.
- Watch for the confirmation or not-assigned notification.
- If your availability changes before the homeowner responds, review the pending approval in Field Console or contact Zwivio support.