Support paths
If something goes wrong with a job or your account, Zwivio has clear paths for disputes, general support, and referrals.
- Disputes can be submitted directly from the portal. Include a reason, description, and any supporting attachments. Zwivio's operations team reviews all disputes; status and resolution notes appear in the portal.
- For general questions or account issues, reach out to contact@zwivio.com. Response times vary by volume, but all inquiries are reviewed.
- The referral program lets you and the business you refer earn platform credit when the referred business completes its first verified job with a collected platform fee. Accept the Reward Program Terms in the portal to activate your referral link and see referral status.
- If you manage more than one service business on Zwivio, use the Business Switchboard — shown at login and available anytime in the portal — to select the correct account.