Field Console & Dispatch Network Guide

Service coverage

• You set your service area during onboarding and can update it in Field Console under Service coverage.
• Coverage includes your service area — counties, cities, and ZIPs — a proximity radius, and the property types you serve, such as residential and commercial.
• Zwivio uses coverage to help determine whether a homeowner request is inside the area your business serves.

Services and request types

• Service and request-type participation lets you choose which requests you want to receive, such as emergency, urgent, scheduled, and quote requests. Available request types depend on the service.
• Keeping your services and request types accurate helps Zwivio avoid sending offers your team does not want to handle.
• Dispatch status may show whether your account is ready for each request type.

Availability and capacity

• Availability tells Zwivio whether your team is currently able to take work.
• Capacity settings help indicate whether you are open, full, or unsure for the day, or let you set specific availability windows.
• If your team is not available, update your availability instead of letting offers sit unanswered.
• Keeping availability accurate helps protect homeowners’ time and helps your team avoid offers you cannot service.

After-hours and on-call

• After-hours and on-call availability can be configured separately for service businesses who handle emergency calls outside regular business hours.
• If your team changes after-hours coverage, update Field Console so Zwivio has the right operating posture before evaluating future requests.

Good rule of thumb: update Field Console before your team’s coverage, schedule, or capacity changes affect real jobs.