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Field manual for service businesses

Field Console & Dispatch Network Guide

A practical guide to joining the Dispatch Network, setting up Field Console, receiving offers, managing assigned work, billing, compliance, texts, and support.

Guide status

Current operating guide for service-business onboarding. Last updated July 26, 2026. Content should be reviewed as Zwivio onboarding, Field Console, and service-business support workflows evolve.

What this guide does not cover

This guide explains how Zwivio works today. It does not promise specific offer volume, earnings, or features that are still in development.

  • Offer volume depends on homeowner demand in your service area, your availability, and your service and request-type configuration. Zwivio does not guarantee a minimum number of offers, assignments, or earnings.
  • Dispatch Network availability varies by service and market. Some services may be available in Field Console before dispatch offers are available for them in your area, and selecting a service does not guarantee dispatch eligibility.
  • This guide reflects the current platform. Some features described may be updated or expanded over time — the guide will be updated when that happens.
  • If something in your experience does not match what is described here, contact contact@zwivio.com so we can look into it.